Job Description
Role: ODD Team Leader - BBD
Location: Sharjah
Role Purpose:
Monitor and ensure that team is achieving their targets, proper reporting to the senior management regarding the progress.
Key Accountabilities of the role
- Monitor team performance and quality of work on weekly basis through checking team errors and work on reducing the discrepancy/rejection %.
- Handle the emails received from the call center & CRU Department.
- Handle the complains that are received & make sure to resolve within the agreed TAT.
- Prepare the Team & RM Daily progress Report.
- Share Data related to the ODD cases to the senior management regarding the progress.
- Arrange to reactivate the AC Services in case of Completed ODD Cases.
- Update the new cases in the Master & Team/RM sheets weekly basis, along with the updated columns that will shared by MIS team.
- Update the data received by MIS on monthly basis.
- Handling the services Blocking process.
- Handling the excluding Exercise.
- Handling the exemption process.
- Handling the exit relation process.
- Handling the service email as per scheduled timing.
- Ensure to submit the assigned tasks with high quality of work.
- Ensure to submit tasks with the agreed TAT.
- Any other task assigned by leader or deputy to be handled with high dedication.
Specialist Skills / Technical Knowledge Required for this role:
- Good knowledge of Products & services
- Good knowledge of Service Policies & Procedures
- Fair Knowledge of banking practices, regulations & risks
- Good Knowledge of Anti-Money laundering regulations issued by regulatory authorities
- Knowledge of Anti-Money laundering regulations issued by the regulatory authorities
- Computer skills
- Excellent Communication Skills
