Officer - Merchant onboarding

JOB PURPOSE

• Onboard new merchants efficiently and compliantly.
• Facilitates the registration, verification and activation of merchants.
• Enabling them to access & use services or platforms, such as payment gateways, POS, e-commerce solutions.

KEY ACCOUNTABILITIES

• Merchant onboarding and registration process in the system
• Verifying Merchant documentation & submission
• Validating the accuracy and authenticity of merchant provided information in compliance with company policies and regulatory requirements
• Coordinate with relevant teams e.g. Compliance, finance, ITD, Business to ensure timely approvals and setup.
• Ensure merchants meet all compliance requirements, including KYC and AML guidelines
• Maintain accurate records of merchant onboarding processes, accuracy in MCC & IRD updates, ensuring all documentation is filed appropriately.
• Connect with Merchant to update on policy changes or compliance requirements
• Address merchant queries, resolve issues, and escalate problems to the relevant departments as needed.
• Support to enable successful integration & maintain KPI

Qualifications, Experiences & Technical Skills:

• Familiarity with Merchant systems, onboarding platforms and digital tools.
• Ability to address and resolve issues during the onboarding process.
• Knowledge of KYC, AML and other regulatory requirements.
• Ability to manage multiple onboarding processes simultaneously.
• Minimum Experience 3-6 Years in similar role