Job Description
JOB PURPOSEOnboard new merchants efficiently and compliantly. Facilitates the registration, verification and activation of merchants.Enabling them to access & use services or platforms, such as payment gateways, POS, e-commerce solutions.KEY ACCOUNTABILITIESMerchant onboarding and registration process in the systemVerifying Merchant documentation & submissionValidating the accuracy and authenticity of merchant provided information in compliance with company policies and regulatory requirementsCoordinate with relevant teams e.g. Compliance, finance, ITD, Business to ensure timely approvals and setup.Ensure merchants meet all compliance requirements, including KYC and AML guidelinesMaintain accurate records of merchant onboarding processes, accuracy in MCC & IRD updates, ensuring all documentation is filed appropriately.Connect with Merchant to update on policy changes or compliance requirementsAddress merchant queries, resolve issues, and escalate problems to the relevant departments as needed.Support to enable successful integration & maintain KPIQualifications, Experiences & Technical Skills:Familiarity with Merchant systems, onboarding platforms and digital tools.Ability to address and resolve issues during the onboarding process.Knowledge of KYC, AML and other regulatory requirements.Ability to manage multiple onboarding processes simultaneously.Minimum Experience 3-6 Years in similar role
