Officer, Digital Onboarding - Emiratized Role

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Generic Accountability

Core Responsibilities:

• Perform primary screening into customer's financial records from a credit and risk prospective and propose solutions while working with customers on obtaining guarantees and documents to support protocols that aim to continue the relationship.
• Prepare and submit to management proposals for cases where EOSB are received identifying possibilities in order to be able to continue with the borrowing relationship without overexposing the bank to risk. 
• Proactive retention by working with credit, collections, inward remittance, operations, risk, branches, relationship management and other departments involved to identify the risks and potentials of a relationship in light of customer's new financial stand and attend to customer's requests. 
• Assess the financial stand of the customer in light of the employment status after the final settlement from the employer is received and propose solutions to work with customers on obtaining guarantees and documents to support proposals that aim to continue the relationship.
• Carry out the operational accepts of the indemnities department where EOSB have been received, by handling the batches received and ensuring that the alerts are put on the accounts and when required the accounts are earmarked appropriately. 
• Management of internal and external customer communications, with an overall aim to enhance customer experience and develop solid, strong and professional communication skills.

Specific Accountability:

• Client satisfaction index
• Adherence to policies, processes and procedures of FAB

Minimum Qualification

• Good Negotiation skills
• Good understanding of the products, policies and Systems
• Interpersonal skills to efficiency interact with customers and other business units.
• Team working skills
• Ability to present customers perspective and ability to perform primary initial screening into customer's financial records.
• Very good understanding of products policies, featuring and running campaign
• Knowledge in banking systems

Minimum Experience

Minimum of 2 year of experience in the same role.