Network Operations Centre Operator

Position: NOC Operator

Experience: 5-7 years

Number of Positions: 4

Position Type: Contract 1 year extendable.

Location: Dubai (Onsite)

Job Timing – Shifts (24X7)

Primary Skills

·      Experience on NOC, BMC, App dynamics tool, Entuity, PRTG, Site24x7, Uptime Robot etc..

Secondary Skills

·      Knowledge of network technologies router, firewall, servers, etc.

Job Description:

The NOC Lead owns the NOC service to oversee complex network components and are responsible for network management. 

Responsibilities:

·      Regular Meetings with Clients to ensure and Delivery obligations are being met (‘what’ we deliver)

·      Proactively monitor backbone network and IT landscape and address issues that may

·      arise.

·      Troubleshoot network outages and escalate as needed.

·      Adhere to defined quality guidelines for customer communication.

·      Review processes and recommend changes to improve the overall effectiveness/efficiencies.

·      Carry out other work as directed by senior members of the team.

·      Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by

·      following established SOPs.

·      Update the internal knowledge base with new solutions for support.

·      Comply with the organization’s conventional guidelines, policies,

·      and processes.

·      Monitor breaches of service level agreements (SLAs).

·      Update the departments, teams or third-party providers on events progress.

·      Aid team members by applying technical knowledge of operations and systems using server,

·      PCs, telephones, and emails.

·      Diagnose Issues within the IT landscape.

·      Continuously monitor systems through various tools.

·      Track all Issues.

·      Report Incidents.

·      Generate reports as required.

·      Maintain internal communication and escalation matrix.

·      Add monitors to web monitoring tools and network monitoring tools.

·      Apply system updates to Windows systems utilized by the DCC monitoring solutions.

·      Update and maintain all internal documents and trackers.

·      Participate in war rooms for issue resolution.

·      Join requested meetings.