Mystery Shopper

The role of a Mystery Shopper is essential in the market research industry, particularly in Dubai, UAE, where businesses strive to enhance customer experience and service quality. As a Mystery Shopper, you will act as a regular customer while evaluating various aspects of the shopping experience, including service, product quality, and overall ambiance. This position requires keen observational skills and the ability to provide detailed feedback that can help businesses improve their operations and customer satisfaction.

Responsibilities:

1. Conduct undercover visits to various retail outlets and service providers.
2. Evaluate customer service quality, including staff behavior and responsiveness.
3. Assess product availability, presentation, and pricing accuracy.
4. Submit detailed reports with observations and recommendations based on your visits.
5. Maintain confidentiality regarding your identity and the purpose of your visits.
6. Follow specific guidelines and criteria set by the employer for each assignment.
7. Provide constructive feedback to help businesses enhance their customer experience.
8. Participate in training sessions to understand the evaluation process better.
9. Track and manage your assignments effectively to meet deadlines.
10. Communicate with the employer regarding any issues or challenges faced during assignments.

Preferred Candidate:

1. Strong attention to detail and observational skills.
2. Excellent written communication skills for report writing.
3. Ability to remain discreet and maintain confidentiality.
4. Good organizational skills to manage multiple assignments.
5. Flexibility to work varied hours, including weekends.
6. Previous experience in retail or customer service is a plus.
7. Ability to provide constructive feedback and suggestions.
8. Strong interpersonal skills to interact with various stakeholders.
9. Basic understanding of market research principles.
10. Proficiency in using digital tools for reporting and feedback.