Job Description
Preferred Languages: Russian, Chinese, Spanish, Farsi, Portuguese. Our client is a leading Multinational Forex Trading Company with headquarters in the UAE. They are looking for an experienced Customer Support Executive with a background in sales, banking, or Forex within the fintech industry.
Responsibilities- Assist clients worldwide through live support
- Answer emails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
- Impeccable telephone etiquette and management
- Handle of Back-office queries
- Support clients with technical and troubleshooting issues
- Deal with complaints of a varying nature promptly and effectively
- Provide support and troubleshooting on platforms
- Liaise with all departments to resolve issues
- Liaise with the compliance officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for opening new accounts
Requirements- Good command of communication skills required
- Ability to work efficiently under pressure
- Proficient in MS office application and computer skills
- Knowledge of Financial Market will be considered an advantage
- Previous experience in a similar position will be considered an advantage
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified