Job Description
Role : Property Manager
Location: Abu Dhabi
Role Purpose:
- Responsible for managing the day-to-day operations of any managed portfolio
- To establish and manage all processes and functions relating to Property Management Operations, supporting the key business of the company.
- To evaluate and implement improvements to the internal processes to achieve satisfaction of customers and to improve efficiency and control.
- To support and guide the team of Property Operations to ensure team functions are performed in compliance to the standard operating procedures and to the expectation of MPM business channels.
- Maintain and update the system with current and actual data.
- Maintaining the Tenant and property information in the Oracle databases up to date.
Key Accountabilities of the role
- Responsible of managing assigned portfolio of all property management process and procedu
Responsible of managing assigned portfolio of all property management process and procedures. - Support the automation initiatives within the company and implement improvements to the workflows to gain further efficiency and controls.
- Working and following approved SOPs, ensuring compliance to established KPI’s.
- Manage Property Operations tasks of the routine assignments i.e., Issuance Renewal leases; follow up with renewals, Termination of Leases, attending customers’ requests, providing info to the customers etc.
- Monitor and manage Government leases renewals and payments
- Attending to and solving issues relating to customers referred by Customer Service Officers in order to provide a satisfactory service to customers on an ongoing basis.
- Communicate with the Management and provide recommendation to improve the processes and get effective tools, which will improve the customer service/satisfaction.
- Ensure timely reporting of management information
- Ensure regular daily transactions of customer service counters are completed and required supporting documents/approval are obtained.
- Support the property Relationship Manager in managing the functions of the division and assist in special tasks as and when required by management.
- Carry out portfolio site inspection according to the annual planner and submit the require report and save it in the agreed folder, adhere to SOP.
- Send upcoming properties to the leasing team (as soon receiving non-renewal notice)
- Tenant retention - convince tenant to renew the same unit with the new target rent.
- Meet the tenants as requested \ required and solve their issues professionally.
- Maintain department files and records electronically.
- Escalate serious issue, potential risk or case can’t solve it based on SOPs to the line manager and senior management within 10 working days
- The employee must cover MPM from any financial losses or damage to the company reputation.
- The employee must do regular presentation about his\her portfolio to the line manager, senior management and as requested.
- Close any issue, cases, task force and audit points within target date.
- Maintain archiving system, ensure accurate and timely storage and file management.
- Respond to inquiries and requests pertaining to the managed property.
- Complete and submit reports, forms and other paperwork as required.
- Ensure compliance with applicable laws, rules and regulations.
- Perform other related duties as assigned.
- Achieve the goals \ KPIs of the performance.
Specialist Skills / Technical Knowledge Required for this role:
- Diploma certificate in business, technical or information technology discipline
- Extensive knowledge of property management, Experience in Property Management applications, ability to handle special tasks
- Real Estate Industry background and experience essential.
Previous experience required (if any)
- Over 2 years work experience in property management functions. – For Consultant
- Over 5 years work experience in property management functions. – For Manager
