Give answers to customers’ questions or concerns related to the product they are charged to sell and demonstrate good knowledge of the product.
Close as many deals and transactions as possible.
Process or help process payments made by the customer – whether in cash or by credit card.
Report sales accurately.
Prepare inventory reports.
Provide feedback forms to clients.
Reach out to potential clients and convince them about the product or brand to expand the business.
Work as a team player to ensure each customer receives the best possible service.
Achieve personal goals while supporting the goals of the team.
Build lasting relationships with customers by contacting them to follow up on purchases, suggest purchase options, and invite them to upcoming events.
Maintain and develop a computerized customer and prospect database.
Ensure the proper display of products.
Make sure all required quantities of products are displayed in the pharmacy and eliminate stock shortages.
Attend training sessions to develop relevant knowledge and skills.
Implement pharmacy merchandising, layout, and customer traffic flow to maximize sales, customer satisfaction, appearance, image, and ergonomics for customers.
Understand the principles of marketing and sales, including product offer development and features-benefits-solutions selling.
Ensure that regular expiry checks occur and appropriate action is taken where necessary.
Ensure pharmacy stock is tallied.
Maintain cleanliness and appearance of the pharmacy department.
Understand the principles of marketing and sales, including product offer development and features-benefits-solutions selling.
Perform other duties as assigned.
Comply with all OSH and infection control policies, standards, and procedures, and cooperate with hospital management to meet these requirements.
Work in accordance with documented OSH procedures and instructions, as well as specific responsibilities.
Be familiar with emergency and evacuation procedures.
Notify OSH hazards, incidents, near misses, and issues, and assist with the preparation of risk assessments and incident reports.
Comply with waste management procedures and policies.
Attend applicable OSH/infection control training programs, mock drills, and awareness programs.
Use appropriate personal protective equipment and safety systems.
