MEP Operations Engineer
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We are looking for an Operations Engineer who will be responsible for the Facilities Maintenance team and will be assigned to manage and support teams of Supervisors, Team Leaders and Technicians (Electrical, ELV, General Trades, HVAC Mechanical or MEP). The Operations Engineer will be accountable to ensure that Planned Preventative Maintenance (PPM) tasks, reactive & corrective maintenance and project works are delivered to meet the contract Key Performance Indicators, compliance and statutory obligations and that all reports and documentation that underpin the services are kept up to date.
The ideal candidate should have strong communication skills and high level of accountability to manage, report and escalate any incident or event that may have an impact on services. Someone who has flexibility, excellent attention to detail and ability to identify key issues. An individual who is able to work under stringent deadlines in a high-pressure environment, and manage priorities.
This role is part of our Facilities Management Team at the prestigious Zayed University in Abu Dhabi, UAE.
Key Accountabilities
Oversee the planning and scheduling of resources required to deliver building and engineering services including specialist subcontractors and service delivery partners
Will have input into the development of the maintenance procedures and protocols including method statements and appropriate HSEQ requirements
Where required, will also act as the approved/authorised person for conducting risk assessment and signing off method statements and Permits to Work
Provide technical support for all building services equipment on the contract
Contribute to the development, implementation and monitoring of policies, procedures and protocols for building services planned and reactive maintenance (including Risk Assessments, Permit to Work System, Lock Out Tag Out, and Emergency Procedures)
Lead maintenance activities by providing specialist engineering knowledge and advice, associated with the full range of building services Undertake the role of Competent Person (CP) duties for building services systems
Prepare and provide shift and handover reports in a timely manner as required
Work as a collective team involving all technical staff in the work to be undertaken obtaining feedback and ideas as required to ensure that all personnel work safely, the highest quality and efficiently
Plan, coordinate and supervise in-house staff and specialist service contractors utilised to provide the planned, reactive and corrective maintenance services as detailed in the contract to ensure that SLA’s and KPI’s are adhered to
Coordinate with external parties regarding the Utility Supplies as required
Engage and provide input into the development of the annual and 5 Year Asset Maintenance Plans, Energy Management Plans and Asset Condition Survey
Provide quality analysis and comment technically upon maintenance feedback from both in-house and specialist service partners and provide written reports and corrective actions as required including recommended training as required to enhance the efficiency of technical personnel
Maintain good and harmonious relationships with all staff, the client and facility visitors and respond to and/or escalate any complaints promptly
All work is to be performed as per HSEQ standards and requirements
Work with other engineers, managers and supervisors to develop and deliver a training matrix of maintenance skills to support the development of technicians into multi-skilled technicians
Ensure delivery and attendance by all staff at tool box talks
Ensure employee and attendance issues are dealt with in accordance with company policy
Ensure the on-going competence of all team members and arrange any training that may be required to ensure up-skilling and continuous development of staff capability
Specific Requirements
An engineering background with solid experience in maintenance and project management.
In-depth knowledge of lighting control systems (DALI, TRIDONIC, DYNA-LITE) is required, while experience with CAD/BIM will be considered an added advantage.
5 years’ minimum experience working as an engineer in a building services engineering department within a facilities management organisation
3 years minimum supervisory experience with the ability to manage maintenance teams
Technically competent with a clear knowledge and experience of building services system, life safety and buildings controls systems
Must hold a building services degree in High Voltage Electrical, Low Voltage Electrical or Mechanical Engineering.
A recognized trade qualification in building services maintenance or a high level of equivalent experience in a previous post.
ADDC certification (E1 or HV AP) can be a valuable addition to have.
Preferably with valid UAE driving license.
Ability to use AutoCAD, Visio, MS Project will be an advantage
Certified Lean Six Sigma Yellow / Green / Black Belt preferred.
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.