Job Description
We are looking to hire a Medical Receptionist for one of our clients in Dubai Silicon Oasis. You will be the first
point of contact for patients and visitors at the medical facility. You are
responsible for providing excellent customer service, managing administrative
tasks, and facilitating smooth operations in the reception area. To qualify for this position you MUST HAVE 1-3 YEARS OF EXPERIENCE working as a Medical Receptionist.
Responsibilities:
- 1.Greeting and Check-In: Welcome patients and
visitors with a friendly and professional demeanour. Check patients in for
appointments, verify demographic and insurance information, and update patient
records as needed.
- 2.Appointment Scheduling: Schedule patient
appointments, consultations, and follow-up visits using electronic scheduling
systems or appointment books. Coordinate with medical staff to ensure efficient
scheduling and minimize wait times.
- 3.Telephone Communication: Answer incoming
calls, screen and direct them appropriately. Provide information to callers
regarding clinic services, appointment availability, and general inquiries.
Take messages and relay them to the appropriate staff members promptly.
-
- 4. Patient Registration: Register new patients by
collecting personal and insurance information, entering data into electronic
medical records (EMR) systems, and
- verifying insurance coverage. Ensure all
necessary forms and consent documents are completed accurately.
- 5.Insurance Verification: Verify patient
insurance coverage and eligibility using electronic verification systems or by
contacting insurance providers directly. Inform patients of any out-of-pocket
expenses, co-payments, or deductibles they may be responsible for.
- 6.Administrative Support: Assist with various
administrative tasks such as filing, photocopying, faxing, and scanning
documents. Maintain organized and efficient filing systems for patient records,
correspondence, and other administrative materials.
- 7.Patient Coordination: Coordinate patient flow
in the reception area to ensure timely check-ins, minimize wait times, and
maintain a comfortable environment for patients. Communicate with medical staff
regarding patient arrivals, delays, and special accommodations.
- 8.Billing and Payments: Collect patient
payments, process co-payments, and reconcile daily cash transactions. Provide
patients with receipts, explain billing statements, and address billing
inquiries to the best of your ability. Forward complex billing issues to the
billing department as needed.
RequirementsQualifications:
1.High school diploma or equivalent required;
additional education or certification in medical office administration is a
plus.
2.Previous experience as a medical receptionist
or in a customer service role, preferably in a healthcare setting.
3.Proficiency in using computer systems,
electronic medical records (EMR), and scheduling software.
4.Excellent communication skills, both verbal and
written, with the ability to interact professionally with patients, staff, and
external contacts.
5.Strong organizational skills and attention to
detail, with the ability to multitask and prioritize tasks effectively in a
fast-paced environment.
6.Knowledge of medical terminology, insurance
terminology, and basic medical office procedures preferred.
7.Compassionate and empathetic attitude towards
patients, with a commitment to delivering high-quality customer service.
BenefitsAED4500
Job Details
- Job Location
- United Arab Emirates
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified