Medical Insurance System IT Project and Support Specialist - Dubai | Financial Services| Orient Insu

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Description:

The Medical Insurance System IT Project and Support Specialist is responsible for managing, implementing, and supporting IT systems and projects related to medical insurance. The Medical Insurance System IT Project and Support Specialist will be responsible for the implementation, maintenance, and support of medical insurance software systems. This role requires a blend of project management, technical support, and a deep understanding of medical insurance processes to ensure seamless integration and functionality of insurance systems. He will ensure the systems meet the needs of the organization and comply with regulatory standards.

What you will do

1. MIS Management:
   • Design, develop, and maintain management information systems that support organizational goals.
   • Ensure the integrity, reliability, and performance of MIS applications.
   • Collaborate with IT and other departments to implement system upgrades and enhancements.
   • Develop user manuals and provide training to staff on MIS applications.
2. Data Analytics:
   • Collect, clean, and analyze large datasets to identify trends, patterns, and insights.
   • Develop and maintain dashboards, reports, and visualizations to support business operations and strategic initiatives.
   • Use statistical tools and techniques to interpret data and provide actionable recommendations.
   • Conduct data validation and ensure data quality.
3. Reporting:
   • Prepare and deliver regular and ad-hoc reports to senior management and other stakeholders.
   • Monitor key performance indicators (KPIs) and provide insights into business performance.
   • Ensure reports are accurate, timely, and relevant.
4. Collaboration:
   • Work closely with cross-functional teams to understand data needs and support data-driven decision-making.
   • Act as a liaison between technical teams and business units to ensure effective communication and project execution.
   • Participate in strategic planning sessions to provide data insights and recommendations.
5. Continuous Improvement:
   • Identify opportunities for process improvements and automation within MIS and data analytics functions.
   • Stay updated with industry trends and best practices in data analytics and MIS.
   • Implement new tools and technologies to enhance data analysis capabilities.

Required skills to be successful:

• Minimum of 5 years of experience in IT project management, with a focus on medical insurance systems or healthcare IT.
• Strong experience in system implementation, technical support, and managing vendor relationships.
• Excellent analytical, problem-solving, and communication skills.
• Experience with statistical analysis and data mining techniques.
• Ability to work in a fast-paced environment
• Ability to work independently and collaboratively in a team environment.
• Experience in the Insurance sector

What equips you for the role:

• Bachelor’s degree in Information Systems, Computer Science, Data Science, or a related field. A master’s degree is preferred.
• Proficiency in data analysis tools and software (e.g., SQL, Excel, Tableau, Power BI) and databases (e.g., ORACLE SQL/ PLSQL ).
• Strong understanding of database management systems and data warehousing
• Knowledge of programming languages such as Python or R.
• Experience with ERP systems and CRM software.

About Orient Insurance PJSC:

• Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman and Bahrain.