Job Description
Job Summary
The Value Realization & Service Management Lead works collaboratively with the Global Process Owners to help drive the all aspects of services value realization from defining & refining value context, strategic objectives, value drivers, establish priorities, accountability, alignment and delivers value summaries and key messages to stakeholders.
Roles & Responsibilities
- Help the GBS Director to craft, track and execute against the approved business case and value
- Act as the finance business partner for GBS in managing spend related to GBS budget and service provider service charges, per the existing contract
- Manage GBS billings and cross charges, and provide single point of contact for business finance support in the business to GBS cross charges
- Collaborates with GPOs, SDMs and PMO on the transformation value delivery, supporting the structuring of business cases, and owning the value realization reporting
- Lead the preparations of the quarterly business reviews with senior business and functional leadership
- Analyze key trends, opportunities and challenges in the GBS and assist drive Innovation and differentiation in GBS
- Partner / collaborate with the various corporate functions that support the entity to provide consistent support across all the required dimensions
- Assist in the relationship management and teaming with key ecosystem partners that are critical for GBS growth
- Support & coordinate external and internal GBS initiatives (e.g., business reviews, leadership team calls, partner reviews, monthly performance reporting, etc.)
- Own the GBS strategy and strategic imperatives reviews
- Contributes to cross functional discussions and problem solving, and drives a one GBS mindset
KPIs
- NPS
- Value realization as per business case
- GBS Penetration rate
- Annual Budget forecast and management
- Identify and fill gaps in business case achievement
Work experience requirement
- Minimum of 5-8 years of applicable experience in finance business partnering in a GBS organization, or similar setting, including a global professional services such as a BPO/ITO organization
- Experience working successfully within a complex matrix structured organization is essential.
- Must have worked as a finance professional in planning, analysis, monitoring and managing end to end financial aspect of GBS.
Qualification
- Bachelor's degree, preferred MBA or equivalent business degree from a recognized institution
- Any financial qualification is a plus
Competencies
Customer/Consumer Focus
Entrepreneurial
Excellence
Integrity
People
Business Planning and Forecasting
Business Acumen – Financial and Commercial
Change Management
Financial Management
Financial planning and Analysis
