Manager - Technical Product Management Chapter

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Manager - Technical Product Management Chapter.

Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to contribute to the innovation and excellence at Emirates Group.

As a Manager - Technical Product Management Chapter, you will lead the strategic planning, development and implementation of Technology products, practices and processes in accordance with industry Product Management standards and best practices. You will ensure the internal voice of the customer is heard, and partner with customers of Emirates Group IT to constantly understand and communicate their needs and participates in the validation of the proposed solutions. You will provide a Shared Service for technology user experience across all business portfolios and agile release trains, leading the strategic planning, development, and implementation of user experience (UX) tools and 
frameworks

In this role, you will: 

• Provide a clear mission and strategic vision for the Chapter, ensuring alignment with the organisation's   overarching goals. Shape the direction and priorities of the chapter's initiatives and activities, driving excellence, innovation, and a cohesive approach to achieving the organisation's objectives.
• Accountable for defining, documenting, and regularly updating best practices, methodologies, and   standards for the Chapter of over 150 people. Foster a culture of continuous learning and improvement   across the Chapter, ensuring that knowledge and best practices are documented and shared effectively. Facilitate the formation of Communities of Practice (CoP) that enable learning and sharing across teams, promoting collaboration.
• Implement defined career ladders and core competencies, ensuring chapter members understand their   career path options and what is required to be ready to advance to the next level. Provide continuous feedback and servant leadership to support them based on their potential, performance, and aspirations. Facilitate workshops, cross-skilling, and upskilling sessions to enhance the skills and knowledge of Chapter members. Provide guidance and guardrails to portfolios on capacity management and consistent assessment process across portfolios for the capability.  
• Facilitate cross Chapter collaboration and act as a resource for resolving technical or methodological issues to ensure seamless integration and interoperability. Build productive relationships with the senior executive leadership, chapter heads (i.e. Architecture, Delivery & PMO, Product Management, Software Engineering, Quality Engineering, Service Management), internal & external partners and other stakeholders to enable collaboration at scale and effective resolution of any impediments encountered by the teams.  
• Accountable for a Shared Service of Technology Experience team who deliver critical services across all business portfolios and Agile Release Trains. Ensure the team provides expert user interface and user experience (UI/UX) services, enabling the delivery of well-designed technology products which differentiate the Emirates group from our competitors.
•  Design the strategy and drive the adoption of a design system for Emirates Group IT, aligned with corporate Communications, Marketing and Brand (CCMB). The role holder is the Product Manager for Design System  tools and platforms within Emirates Group IT.
• Coach and mentor a team of high performing IT professionals, providing continuous feedback and facilitating professional development.  Enable the team to flourish through high levels of engagement and productivity, nurture and attract high performing experts.