Job Description
About Dubai Holding Real Estate:
Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.
Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
About the Job:
An opportunity has arisen for a Manager – Residential Handovers to join Dubai Holding Real Estate. The main duties and responsibilities of this role:
- Develop a comprehensive handover framework and manage the entire handover service process, ensuring seamless execution, adherence to compliance standards, and optimal efficiency.
- Demonstrate the agility to continuously evaluate and rigorously assess current handover processes, actively identifying existing bottlenecks, inefficiencies, and opportunities for improvement.
- Pre-handover preparation is completed - Ensure the pre-handover preparations gifts, Handover notices, EDMs, etc are liaised and completed prior to the handover start date.
- Liaise with Quality Assurance & Marketing Team prior to handover to ensure customer's journey is seamless through the readiness of the properties & community.
- Ensure units are handed over to customers within the defined service level agreements.
- Required payments for handover are completed prior to providing key handover.
- Lead and motivate a team of handover coordinators and specialists to ensure efficient and cohesive operations.
- Customer key appointments are reconfirmed prior to the visit including checking arrangement of outstanding payments and late payment fees waiver discussion has taken place if required.
- Provide training, coaching, and performance feedback to handover executives and support staff.
- Handle escalated customer inquiries, complaints, and issues with the aim of providing prompt and satisfactory resolutions, ensuring customer retention and loyalty.
- Perform additional responsibilities associated with this position as assigned, demonstrating versatility and commitment to project success to contribute to overall project success and achieve organizational goals
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor’s degree in business management /Real-estate/ Property Major (Valuations). Master’s degree preferred.
- Certified Customer Experience Professional (CCXP) / Customer Relationship Management (CRM) Certification/ Certified Customer Service Professional (CCSP) - preferred
- Min 4-6 years of experience in handover service, customer service, customer relationship management, sales, or marketing.
- Proven experience in commercial real estate handover operations.
- Strong knowledge of commercial property development processes and regulations.
- Proven ability to develop and implement successful customer management strategies.
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
