Manager, Lounge - Plato's
(14083 )
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About the role
As the Lounge Manager for our Plato’s Lounge in Atlantis The Palm, you will be responsible for establishing and maintaining excellent guest service and managing all areas of full service within the restaurant, including but not limited to training and retaining an excellent team, managing the team, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, and running shifts. You will also play a crucial part in teaching and learning for the team, as well as sanitation, safety and cleanliness, whilst also adhering to all company policies and procedures.
Other key parts of this role will in include driving service excellence and guest satisfaction daily, developing a guest database to increase returning guests, continuously seek ways to improve the guest experience and service standards, and ensure all guest feedback is compiled and discussed with an action plan for continual improvement. You will also analyse guest feedback and put together action plans to enhance guests’ experience and attend and/or host daily briefings and team meetings, whilst also actively participate in discussions, brainstorming sessions and solving problems, and ensure execution of agreed action plans.
About you
The ideal candidate must have a minimum of 3-4 years’ experience in a similar role, working within a luxury restaurants or lobby lounge, within a 5 hotel. You will have experience handling direct P&L responsibilities and have managed a team of F&B professionals within a similar environment.
You will also have a firm understanding of a lobby lounge environment and have a proven track records of working within this environment, understanding the customer experience and prioritising their needs to meet the company service standards.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
