Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region. Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.
What You'll Do
Design and implement strategies for optimizing first mile and last mile1§ logistics, focusing on cost efficiency and service excellence.
Track and analyze key performance indicators related to delivery times, order accuracy, and customer satisfaction. Use insights to drive improvements in logistics operations.
Coordinate with internal teams (e.g., sales, inventory management) and external partners to ensure effective logistics operations and resolve any issues promptly.
Leverage logistics management software and technologies to enhance visibility and efficiency across the supply chain.
Ensure that the logistics process aligns with the company’s commitment to customer service, addressing customer feedback and concerns related to delivery.
Manage the logistics budget, identifying areas for cost savings and efficiency gains.
Ensure that all logistics operations comply with relevant regulations, including food safety standards and transportation laws.
What We Look For
Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Minimum of 8 years of experience in logistics management, with a focus on aggregator partnerships and last mile/first mile operations, preferably in the food and beverage industry.
Strong analytical skills, with experience in data analysis and reporting.
Excellent communication and negotiation skills, capable of building strong relationships with partners and internal stakeholders.
Familiarity with logistics software and technology solutions.
Ability to work in a dynamic, fast-paced environment and manage multiple priorities effectively.
Problem-solving mindset with a focus on continuous improvement.
