Manager IT Tooling and Metrics

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Manager, IT Tooling and Metrics.

At Emirates IT, we are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. As a valued member of our team, you will play a pivotal role in managing and optimizing our integration landscape, ensuring smooth data flow and system interoperability across our enterprise platforms. If you are passionate about creating seamless integration solutions and driving technological excellence, we invite you to apply and to contribute to the success of Emirates Group.

As Manager, IT Tooling and Metrics, you will lead the development and implementation of IT enablement products and performance metrics capabilities for Group IT. Ensure centralized management of EGIT’s products to provide a connected experience and maximize value.

In this role, you will:

1. IT Tooling Strategy & Investment: Define and drive the strategy, vision, and roadmap for IT enablement products and tools. Ensure IT tools are integrated effectively with existing processes and systems. Develop the long-term investment strategy for IT tooling, aligning with Enterprise Architecture. Advise key IT business and finance stakeholders on annual and 3-year investment levels to achieve value, reduce technology debt, and ensure scalability.
2. IT Internal Product Management (IT Tooling): Provide long-term IT product roadmaps to IT business owners. Evaluate business cases for product roadmap investments and offer value propositions at an IT capability level to deliver differentiated solutions (e.g., Planview/recharge tool, Waqti, busla, JIRA, Confluence, Knowledge management solution, new solutions etc.)
3. IT tooling Implementation: Lead the selection, implementation, and maintenance of IT tools and systems supporting EGIT’s operational needs. Manage vendor relationships for IT tools, including negotiations, performance monitoring, and issue management. Ensure tools are implemented and adopted to support the IT work program, including IT Agile PMO, Technical Product Management, and delivery requirements.
4. Backlog management: Serve as the entry point for IT-4-IT enablement tools and products. Provide a single view of demand and scope across EGIT, managing prioritization activities with IT business owners. Assess and sequence ideas, defining high-level needs, business value, and effort in collaboration with technology teams and IT business leaders.
5. IT Performance Metrics: Design and implement a metrics framework to measure IT performance. Set and track IT performance objectives and key performance indicators across all capabilities. Ensure organizational performance KPIs are measured and reported using the appropriate tools. Use data-driven insights to drive actions aligned with IT strategy. Communicate relevant insights to teams and integrate them into the ongoing improvement program.
6. Team Management: Coach and mentor a team of high performing IT professionals, providing continuous feedback and facilitating professional development.Enable the team to flourish through high levels of engagement and productivity and nurture and attract high performing experts.