Manager, Issuer Relationships
Full-time Cost Center Hierarchy: Product CKO Department: Financial Partnerships
Company Description
Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.
Job Description
As Manager, Issuer Relationships at Checkout.com, you will lead issuer engagement efforts in the region, working closely with the Global Head, Issuer Relationships to build strategic partnerships with issuing banks.
Your role will focus on optimizing payment performance by addressing soft declines, resolving discrepancies, and identifying opportunities to improve card authorization rates for merchants. You will leverage your expertise in issuer risk, fraud management, and authentication processes to advocate for best practices and drive better payment outcomes. Engaging with external stakeholders, you will represent Checkout.com in industry forums and thought leadership events, strengthening awareness of our payment optimization capabilities. Internally, you will collaborate with Financial Partnerships, Payment Performance, Data Analytics, and Commercial teams to harness data-driven insights that enhance merchant success.
Using Checkout.com’s analytics tools, you will showcase impactful case studies that demonstrate improvements in revenue, customer satisfaction, and loyalty. This externally facing role requires strong stakeholder engagement skills, the ability to influence at all levels, and a passion for driving merchant success through strategic issuer relationships. If you thrive in a fast-paced, data-driven environment and are eager to enhance payment performance, we’d love to hear from you.
You will join an ambitious team of partnerships professionals, data scientists and engineers who are working to significantly move the needle within an area that has high strategic importance to Checkout.com.
What you’ll be doing:
Drive Checkout.com’s Issuer engagement programme in MENA region Support Global Head of Issuer Relationships in multiple team and company wide initiatives Deliver Issuer engagement and provide insight on Checkout.com’s Data Analytics value proposition to merchants Partner with Commercial Teams to provide insights on Checkout.com’s merchant centric approach to business performance improvement. Articulate how Checkout.com’s proposed solutions improved merchants’ performance & revenue for both the merchant and the company (internal / external ROI)
Qualifications
About you: 5+ years’ experience in Payments in a data intensive and performance-focused environment Excellent communication skills with payment industry gravitas Must have strong stakeholder management skills and easily adaptable in fast paced work environment Executive presence with an ability to take initiative and find creative solutions & effective ways of communicating business solutions Recognised industry expert capable of navigating into complex Issuing organizations Fluent in English, showcasing exceptional communication skills. Plus: Prior programme level work in Card Authorisation Optimisation, Risk/Fraud Management + existing Issuing bank contacts and Data Analytics skill
Additional Information
Apply without meeting all requirements statement If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.
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Manager, Issuer Relationships
Dubai, United Arab Emirates * Full-time
