Manager for Coffee Shop

Coffee Shop Manager – Job Roles & Responsibilities

A Coffee Shop Manager is responsible for overseeing the daily operations of the café, ensuring excellent customer service, and managing staff efficiently. Below are the key job roles:

1. Operations & Store Management

• Oversee daily store operations, including opening and closing procedures.
• Ensure cleanliness, organization, and compliance with health and safety standards.
• Maintain and troubleshoot coffee machines and other equipment.

2. Staff Management & Leadership

• Train and supervise baristas and other staff members.
• Schedule shifts and assign tasks to maintain smooth workflow.
• Motivate and lead the team to deliver high-quality service.

3. Customer Service & Experience

• Create a welcoming environment for customers
• Create a welcoming environment for staff and for work motivation
• Handle complaints and resolve customer issues professionally.
• Maintain high standards for product quality and presentation.

4. Sales & Business Growth

• Monitor sales and implement strategies to increase revenue.
• Must hit the target of the branches and will give target to each waiter/waitress
• Introduce promotions, upselling techniques, and loyalty programs.
• Maintain relationships with suppliers and negotiate cost-effective deals.
• Always ready to present new items ahead of the season/occasions/new idea

5. Inventory & Financial Management

• Track stock levels and order supplies as needed.
• Control waste and monitor ingredient usage to reduce costs.
• Manage daily cash handling, sales reconciliation, and financial reporting.

6. Compliance & Reporting

• Ensure adherence to food safety regulations and labor laws.
• Generate reports on sales, performance, and operational improvements.
• Implement and enforce company policies and procedures.