Manager, Events and Leisure Sales

Manager, Events and Leisure Sales 
(13070)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

•    Ensure that you fully understand the business strategy and positioning of the RARE Finds brand and that you can effectively articulate this positioning in the marketplace. This is the responsibility of ALL sales and marketing professionals, regardless of their responsibility level.
•    Support the Sales and Marketing team in maximizing the hotel's revenue and achieving resort goals and KPIs by developing strategies and business plans to increase revenue. 
•    Rare Finds is a collection that brings to the forefront the essence of a place. Joining people together through authentic and soulful experiences, their proximity to rich cultures offers distinctly humbling journeys of incredible discovery.
•    Being a Bab Al Shams Resort employee means embodying and conveying the brand mindset through the values of Connection, Warmth, Care, and Empowerment.

 
Key Duties and Responsibilities  

EXTERNAL DUTIES 
•    Is responsible for managing, consulting, personalizing, arranging, and executing the events for all Events customers.
•    Responsible for identifying from a customer the total event service process and needs.
•    To ensure that all customers are given a consistently high level of service throughout each event.
•    Conducts in-house site inspection for all potential clients and event/group accounts adhering to SOP
•    Maintains active business relationships with existing customer database and ensures new and repeat business to support revenue goals.
•    Ensures that all lead requests are handled as per the policy and do not exceed the lead handling timeframe policy.
•    Strong liaison with clients to ascertain their precise event requirements.
•    Ensures active follow-up on sent offers as per guest requirements including payment/cancellation policy.
•    Maintain timely and responsive communication with all accounts and prospects.
•    Handles all incoming group & banquet leads generated, jointly with the concerned sales/revenue division including all communication, negotiation, and contracting required.
•    Conducts site inspections of the hotel’s facilities.
•    Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system, Sales Force
•    Responsible for handling unexpected requests of the customer 
•    After Sales to keep the relationship with the customer for repetitive business

INTERNAL DUTIES 
•    Executes all hotel events with a seamless turnover, from banquet and F&B service Managers, and through to post-event follow-up. 
•    Coordinate with the revenue manager for rates and availability, as well as agreed terms and conditions to be able to contract.
•    Oversees day-to-day sales efforts of the Conference and Events department with specific responsibilities for directing sales, training, and maintaining systems given achieving the departmental and hotel targets.
•    Ensures that all department heads are informed of significant groups that will impact the hotel's operations.
•    Continue to review procedures and processes within the department to maximize profit (department revenue), increase productivity and improve efficiency with the operations team.
•    Maintains complete knowledge of and comply with all hotel/ departmental policies and procedures.
•    Prepares and distributes the weekly Event and Group Tracker/ forecast identifying covers and sales by meal periods.
•    Reviews group arrival and Departure needs and relays information to appropriate departments.
•    Sets up Room block for Group Events in Opera Sales and Catering and ensures that room block is well managed so that correct rooms forecast may be achieved.
•    Ensures that all information for the Daily Events Sheet is completely accurate and distributed on a timely basis.
•    Makes changes to Banquet Event orders (BEO) as necessary, ensuring that correct information is communicated to respective departments on a timely basis to best service the client.
•    Identifies groups that do not have scheduled functions and communicate such to outlets to help them anticipate expected business levels.
•    Prepares and distributes amenity request forms for specified clients. Obtain designated approvals and follow up on delivery.
•    Follows up on specific files and sales objectives as delegated by DOSM and GM.
•    Ensures and monitors the Events Sales Team is keeping client files organized and current with all required information. Monitor Event production and adjust activities, to achieve planned goals.
•    Preparation of Proposals / Contracts according to the guest requirements. Ensuring company standards are in place.
•    Ensuring insurance, legal, health, and safety obligations are adhered to.
•    Assist Department Heads in charge of outsourcing venue management, caterers, stand designers, contractors, and equipment hire.
•    Communicating to relevant departments for event facilities requirements for car parking, traffic control, security, first aid, hospitality, and the media (if required).
•    Support Kerzner Regional Sales Offices when necessary and other sources of sales/Events information & support.
•    Once the Revenue Manager has provided rates and availability, communicate to the Event Sales team to dispatch the offer. 
•    Ensures that the Sales and Catering System (Opera Sales and Catering) is well managed, maintained, and updated as per company policy & standards.
•    Supervise and communicate with Banquet Operations during events and ensure guest satisfaction throughout the event.
•    Fully aware of the available equipment in the hotel
•    To fully comply with the hotel's credit policy in obtaining pre-payment or approved credit letters for all events
•    Inspects all function areas before events to ensure set up following customer specifications.
•    KPI Targets to be met with Sales Force entries monthly basis.
•    Effectively oversee the LPO and invoicing process with the purchasing and finance team when required – from initial request to final reporting communicated by a monthly budget report and tracking with the assistance of the Sales and Marketing Coordinator 
•    Assist on-site with Group check-in and Delegations refer to the SOP.
•    Execute Relevant SOPs related to Groups and Events 
•    Take initiative to drive the motivation levels of the team.
•    Train the Event Sales Team on all aspects of the above jobs and quality of service delivery/administration communication
•    Team Conflict Management
•    Oversee control of Sales financial and audit procedures.
•    Handles guest complaints and disputes following the instant pacification procedures. 
•    Utilizes all available on-the-job training tools for employees. 
•    Ensure support of achievement of Quality tools and yield Management performance within the Sales team. 
•    Ensure and perform a proper use of all the equipment and property management system, to have a comprehensive knowledge of software
•    Provide guidance, training, and support to Events Executives
•    Leading by demonstrating keen personal interest and experience in Luxury, lifestyle & Industry trends  
•    KPI Goals set for Resort Budget 
•    Achieve budgeted direct business as a milestone to achieve the Vision 2025 target of growing direct business.
•    Deliver the Global Sales Strategies as reflected in the Commercial Plan 
•    Salesforce entries (Contacts, Accounts, Activities) are managed to data entry standards and all activities are entered into the system.

Experience & Educational Requirements

•    Minimum University Degree Hospitality
•    Relevant Sales Training in SFA
•    Sales & Negotiation Training on Success Factors
•    Sales Force Training
•    Opera Sales and Catering Training
•    Min. 4 years in Sales in a luxury 5-star hotel 
•    Proven results in a Sales role
•    Interpersonal skills
•    Customer service oriented
•    Attention to detail.
•    Organizational ability
•    Problem Solving and Decision Making
•    Influence & Negotiation
•    Ability to prioritize tasks.
•    Problem solving and decision-making.
•    Leadership skills
•    Highly organized and proactive
•    Initiative and Commitment to Achieve
•    Effective Communication
•    Customer focused
•    Take Initiative to drive motivation levels of the team 
•    Leading by Mentoring/Developing
•    Supporting recruitment
•    Team Conflict Management
•    Monitor staff welfare. 
•    Set KRA's for direct reports and conduct performance appraisal.

Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.