Job Description
As Manager Enterprise Effectiveness you will deliver sustainable improvements in business performance in support of the strategies set out by the business heads. This will be achieved through the design and delivery of strategic programmes and tactical projects, and by the review of business proposals with a focus on profit improvement and efficiency. In conjunction with the business, initiate, design and deliver a prioritised short, medium and long term business improvement strategy for specific business areas (portfolios’) across the Emirates Group.
The job holder will do this by focusing on specific business unit accounts and leading highly qualified professional teams as well as at times multi-disciplinary cross-functional company-wide teams. They will also have the responsibility to continually develop a range of value added services, ensuring the capability of the ORE team is increased to enable the business heads to better support the Emirates Group objectives, through our service lines e.g. process improvement or organisation design. The job holder is expected to lead a service line, responsible for developing IP, training and supporting on projects within this domain.
In this role, you will:
- Enable significant business improvement through strategic conversations with Group business leaders. Influence at senior leadership levels to ensure that departments buy-in to the strategies and amend current practices, processes or policies to achieve the identified improvements and deliver tangible results. Involve key internal cross functional departments, external stakeholders and support functions (Finance, HR, IT etc.) in all plans and strategies to ensure effective implementation and on-going management of the agreed activities.
- Accountable to senior management for the delivery of a Business Strategy and Work Programme for client departments ensuring sufficient focus on cross functional processes. Evaluate, establish, agree and monitor business performance using a KPI framework for the business ensuring KPIs are improved periodically with rolling targets. Provide requisite leadership for the team around newer approaches to business and focus around generating incremental revenue, profits or cost saving.
- Closely partner with the business support departments and internal OR&E teams to raise service level and quality of support services provided. Take complete ownership for delivery of the work programme from OR&E and ensure that the projects address their primary goals, are delivered within agreed cost, timescales and to customer satisfaction. Review business cases for all key investments to ensure that return on investment is being realised.
- Take responsibility for the ongoing development of OR&E staff and business unit capability through contribution to ORE's and Service Line IP and the creation of project teams. Manage external contacts with professional bodies, industry or trade associations, consulting firms, or academic institutions through direct contact, surveys, or participation at international forums to complete appropriate research and benchmarking that will establish and bring back new process or management practises to Group businesses with a specific focus on process improvement or innovation.
- As a core member of the ORE leadership team, support the advancement of the department and contribute to the motivation and development of all OR&E staff to ensure the delivery of the ORE vision, mission and values.
- Be accountable for the delivery, leadership and management of direct reports and team through development plans, training and appropriate mentoring, as well as coaching and motivation. Conduct timely annual and interim performance reviews and set SMART objectives to cultivate a culture of high performance. Plan, develop and mentor EEMs and EESs to equip them with skills essential to undertake relevant process review studies and business reviews in order to maintain consistency of approach and demonstrate use of appropriate analytical, benchmarking and other decision making tools and techniques to support their recommendations and ascertain recommendations get communicated in an acceptable and constructive manner to Business unit managers.
- Facilitate and support innovative thinking across the group through research, running workshops, jointly managing the innovation channels and continually looking for new ways to challenge thinking.
