Manager, CRM & Customer Data
(14250 )
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About the role
Atlantis Dubai is one of the regional leaders in MarTech, through its commitment to digital transformation, innovation, and the adoption of world-leading enterprise technology solutions. These include Salesforce Marketing, Tealium CDP, Content Square and Litmus.
As a CRM and Customer Data Manager on the Atlantis Dubai marketing team, you will be working across the entire data strategy covering data acquisition, customer lifecycle management, data quality, governance, data activation and automated journeys. In addition, you will have responsibility for our key CRM channels, email, SMS, push, and WhatsApp. This role will offer a great opportunity for the right candidate to further grow and develop their skills in a world-class hospitality organisation.
Another key part of this role will include being familiar with the CRM landscape and data literacy, which is crucial for this role. We are looking for an Atlantean with a positive attitude, who is motivated and willing to jump in to make the most of this opportunity.
About you
To be successful in this role, you will have 5+ years’ experience in a similar CRM based role, and have experience in Salesforce Marketing Cloud, as well as experience or exposure to Content Stack, Tealium CDP and PowerBI. You will have working knowledge of HTML and photoshop and a solid knowledge of marketing metrics and business KPIs.
It is also essential that you have experience in a fast-paced environment with competing deadlines and priorities and are fluent in English and possess excellent oral and written communication skills. You will also have strong presentation skills to engage internal audiences.
Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
