Manager Content & Research Operations

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Role Summary

We are embarking on an exciting new journey to define 2 additional operational arms within our Product & Tech department: Content Ops, and Research Ops. Be part of this exciting journey as you take the lead on defining the new space and scaling the team. This role will work closely with our Content Designers, Researchers and our Brand team.

What’s On Your Plate?

All

• Scale, define and lead the team in the new space of Content Ops, and Research Ops
• Establish proper fundamentals within our Content and Research teams world that would increase the efficiency for our colleagues 
• Ensure functional teams and business stakeholders are aligned to the objectives of Product & Tech
   

Content Ops

• Embark on a journey to own the operations of all content-generating assets, leading to better quality content, faster content and happier teams
• Be part of a function that combines people, process and tech allowing us to effectively and efficiently maintain its content lifecycle from start to finish
• Own the quality of our content in all markets. Create initiatives that would increase the adherence rate of our guidelines 
   

Research Ops

• Identify, standardize and scale research ops processes and initiatives with respect to the research practice and metrics across the organization
• Spearhead knowledge management initiatives and develop a scalable research repository, enhancing the efficiency and accessibility of all research assets, data and governance
• Find opportunities where research can impact business prioritization and strategy; develop programs to address these opportunities

What Did We Order?

• Minimum 5 years of experience in operations, design / creative xp, business operations, consulting, product, product operations or similar role
• Experience in both creative space + ops a bonus
• Experience in leading cross functional projects and teams
• Ability to manage multiple projects simultaneously.
• Comfortable at dealing with ambiguity. 
• Strong team player, with an ability to connect people and teams to our company vision. 
• Drive key processes to enhance daily business and have an ability to prioritize demands in a fast-paced  environment.  
• A proactive mentality and a desire to make an impact.  
• Strong English skills, in both written and verbal communication. 
• You have a voice that is human, personal and matches our Product brand.  
• Ability to think like a Product user and be invested in our users’ needs.