Manager Consumer Excellence
Purpose & Overall Relevance for the Organisation:
This role is responsible for maximising the profitability of the Retail Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores across EMC Countries.
Key Responsibilities:
Support the EMC Sr.Retail Consumer Excellence Manager to deliver on large scale strategic projects and operational consistencies across EMC Countries.
Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.
Complete pre-project analysis, capturing current processes and practices across EMC countries and seek out existing best in class resources from Global and other markets.
Build comprehensive plans for each project including success measures from all stakeholders, commercial implications, and timelines.
To lead & support on key retail initiatives & projects across EMC Stores.
Gain feedback and buy in from EMC countries and key stakeholders on policy/project drafts to ensure end product is understood and supported.
Track progress of ongoing initiatives.
Work closely with Local Operations on KPI opportunities and initiative needs to help achieve top line success.
Drive a culture of sharing and adopting global best practices across all EMC countries.
Act as a single point of contact for retail initiatives and best practices across EMC and work closely with the Country Retail Consumer Excellence specialists for each excellence project.
Drive a consistent rewards and recognition culture across EMC via initiative enhancements and reporting. Collaborating with EM Hub on
Train retail staff in the operation of tools, methods and Global/Market initiatives directed by the Global and EM Retail Consumer Excellence teams.
Conduct frequent trade zone visits across all assigned EMC countries.
Collaborate closely with local operations, Store Development, and Inventory Controllers to enhance back of house operations, layouts and management across EMC.
Deep dive existing operational tools utilized across EMC to review opportunities for enhancements.
Other duties as requested by your manager.
Key Relationships:
Store Operations
EMC Country Retail Operations leads
EMC Finance, Legal, B&M, Sales Academy, IT
EMC Country Retail stakeholders
EMC Retail Consumer Excellence Team
Emerging Markets DTC Consumer Excellence team
Knowledge, Skills and Abilities:
Advanced user of MS Office suite of products
Strong influential skills and understanding of the organization
Fluent in English
Additional languages are an advantage
Requisite Education and Experience / Minimum Qualifications:
University degree in business, ideally with sales focus or equivalent professional experience.
4-5 years Retail operations experience.
Understanding of Retail, Finance, Internal Control.
Industry experience in Sports/Fashion/FMCG.
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
Job Title: Manager Consumer Excellence Location: Dubai
