Manager - Concierge- Jumeirah Marsa Al Arab - Residences

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job: 

An opportunity has arisen for a Concierge Manager to join our team at Jumeirah Marsa Al Arab - Residences. The main duties and responsibilities of this role: 

• Maintain a friendly and professional attitude towards colleagues and guests, handling queries and requests efficiently and using guest names whenever appropriate. 
• Ensure smooth and efficient operation of luggage services, supervising colleagues to prevent delays or damage to guests' belongings. 

• Keep Opera Telephone Book information up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities for guest reference. 

• Address guest complaints promptly and professionally according to Jumeirah standards, ensuring guest satisfaction. 

• Oversee all Concierge department operations, including accurate record-keeping, duty roster preparation, and adherence to SOPs. 

• Identify training needs, supervise training sessions, and maintain accurate records of colleague training to enhance skills and knowledge. 

• Ensure adherence to departmental standards, including fire, hygiene, health, safety, and security policies, and supervise colleagues to maintain service quality. 

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 3 years’ experience in a Luxury Hotel   
• Minimum of 2 years’ management experience in a managerial role 
• Excellent interpersonal and communication skills, both in person and by telephone   
• Developing and motivating people 

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.