Complete GTB cash and channel setups as a Maker in various bank systems such as FabOnline, iBanking, RCD, and RCP. Manage complex setups on LMS, VAM, EDDS, in collaboration with Implementation Managers, Product Leads, Product Sales, and Clients. Interact with clients for complex setups to obtain clarity, ensuring that setups are done right the first time (first-time-right setup). Ensure high-quality and efficient processing of new and maintenance requests in bank systems with minimal errors. Systematically obtain signature verification from Client Services on all maintenance requests received from clients. Improve turn-around times and reduce operational errors while processing both new and maintenance setups. Setup and maintain paper and electronic filing systems for records, correspondence, and other material. Ensure that all original documents are sent to Group Operations/Record Management Team twice a week for scanning and archival according to bank standards. Review and manage the group mailbox, processing queries within 24 to 48 hours. Create maintenance tickets on Tatbiq upon receiving client requests and allocate them to contract handling team members.
Key accountability Ensure that all requests received are attended to promptly and efficiently, with no breach of service agreements. Maintain necessary service logs and operational dashboards where applicable, ensuring turnaround times meet agreed service levels. Establish effective and efficient communication with internal and external stakeholders throughout the setup process. Validate all forms and contracts received from internal stakeholders before performing any actions in the bank systems, ensuring compliance with agreed service levels. Maintain timely and effective communication with internal customers, taking care to protect the bank's reputation. Setup and maintain both paper and electronic filing systems for records, correspondence, and other materials. Pay attention to detail and handle the administrative work associated with client onboarding. Ensure 100% adherence to compliance rules and support all audit protocols as required. Ensure that the turnaround time for setup requests meets the agreed service levels.
Requirements
Qualifications & Experience:
Knowledge:
Solid understanding of documentation interdependencies between account structures, payments, collections, and electronic banking solutions.
Good knowledge of Microsoft applications.
Fair understanding of administrative functions.
Language proficiency: Fluent in business English.
Key Attributes:
Self-starter, motivated, with an aptitude and willingness to undertake self-learning.
Able to handle confidential information.
High standards for accuracy and completeness.
Tenacity and follow-through on agreed action items.
Initiative-taking with a keen interest in learning the business and its processes to best support management, teams, and clients.
Experience:
At least 5–8 years of experience in a similar role or possessing relevant competencies from recent career experience.
Good communication skills.
Strong organizational and planning abilities.
High level of interpersonal skills.
Problem-solving skills.
Team player with the ability to collaborate effectively.
Ability to manage a high workload in a pressurized environment.
Strong work ethic with a willingness to take a 'hands-on' approach.
