Manager and Receptionist for Pottery Studio

• Maintain professional etiquette to welcome visitors and guide them as per requirement.
• Provide general administrative support to staff members.
• Answer, screen, and forward incoming phone calls.
• Update calendars and schedule meetings.
• Provide basic and accurate information in-person and via phone/email
• Carry general clerical tasks like scanning, photocopying, faxing, and taking notes as per requirement.
• Must possess a minimum of 3 years of experience in retail management and receptionist/customer service.
• Proficiency in IT skills such as emailing, Microsoft Word, and Excel is required.
• Proficiency in social media platforms like Instagram and Facebook is necessary ( employee will be responsible for maintaining the Instagram account on a daily basis)
• A pleasant and outgoing personality is essential.
• Must have fire safety training, customer service/soft skills and First aid however if not, then that can be provided by the company.
• Strong customer service skills including answering calls, welcoming clients, scheduling appointments, resolving complaints, overseeing inventory, managing expenses, organizing schedules, coordinating employee shifts, maintaining a tidy space for clients, and ensuring warehouse upkeep through supply ordering and maintenance coordination are all mandatory qualities for this position
• Experience in retail management includes overseeing day-to-day operations of a retail store, ensuring efficient customer service, managing inventory and stock levels, implementing sales strategies to meet targets, training and supervising staff, analyzing sales data, and maintaining a clean and organized store environment. Additionally, experience in handling customer inquiries, addressing complaints, and resolving issues in a timely and professional manner is crucial. A successful candidate should have a proven track record of driving sales, enhancing customer satisfaction, and maintaining high standards of store presentation and employee performance.
• Experience in managing government/regulator documents such as licenses, permissions etc
• Must manage the day to day functions such as booking cleaning sessions, managing utility bills, and petty cash expenses.

Accommodation and transportation will NOT be provided

Health insurance will be provide by the employer.