Job Description
Apt Resources offers an exciting opportunity for a dedicated housekeeping manager at a luxury boutique resort in the Caribbean Islands. If you’re adaptable, love paying attention to the details, and thrive on making sure everything runs smoothly—while adding that special touch for our guests—we want to hear from you!
Your Role
- Leads housekeeping staff, assigns tasks, manages schedules, trains new hires, and conducts performance evaluations.
- Ensures guest rooms, public areas, and back-of-house areas meet cleanliness standards, inspects rooms before guest arrivals, and addresses any cleanliness complaints or special requests.
- Tracks housekeeping supplies, orders as needed, monitors guest amenity inventory and manages linen and laundry services to ensure timely cleaning and replacement.
- Oversees the department's budget, controls expenses for supplies, laundry, and labor, and identifies cost-saving opportunities while maintaining quality.
- Addresses guest complaints, makes sure rooms are ready on time and works with the front desk and management to meet guest needs.
- Collaborates with the front desk to keep room inventory accurate, prioritize rooms, partner with maintenance to resolve issues, and ensure effective communication between housekeeping and other hotel departments.
- Guarantees the hotel complies with health, safety, and sanitation regulations, upholds safety protocols, and provides staff training on proper cleaning methods and safe handling of cleaning products.
- Promotes a team-oriented atmosphere, encourages and recognizes hard work, resolves conflicts professionally, and maintains high morale through respect, accountability, and open communication.
