Job Description
Job Purpose:
Responsible for all activities relevant to the Front Office such as reception, check in / out, rooming of all Hotel Guests, foreign exchange and assisting with enquiries.
- Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided
- File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
- Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly
- Attend the daily shift briefings and monthly communication meetings
- Identify and anticipate guest’s needs and assist in any possible way
- Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
- Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
- Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
- Close the individual cashier audit at the end of each shift, ensuring that all details balance
- Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times
- Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
- Perform any related duties and special projects as requested by Management
Qualifications and Experiences:
- Minimum of 2 years’ experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 300 rooms
- Bachelor Degree or equivalent
- High level of verbal and written English
- Knowledge of Microsoft Office applications and knowledge of OPERA PMS.
