M365 Technical Specialist
Full-time Department: Business support
Company Description
We are a global professional services organization that provides consulting and delivery services to large global clients.
With our experience of major capital projects all over the world we’re experts at managing the many moving parts involved in complex programmes, with 110 offices across 45 different countries.
At the heart of our approach is a focus on better outcomes. With an independent view we do things smarter; we give the clarity and rigour to help teams work better together, to make an investment case stronger, to raise the standards of delivery and to maintain schedules and budgets. It’s how we’ve made the difference for more than 70 years.
We are equal opportunity employers. A copy of the policy statement on equal opportunity is provided upon request.
Job Description
We are looking to recruit an experienced Microsoft 365 Technical Specialist to join our digital workplace team. The role of the M365 technical specialist is to work closely with our operational business to support the M365 platform. You will also be responsible for M365 administration, supporting our technical support teams, training, and maintenance of the environment.
We believe this is an excellent opportunity for candidates who have previously worked on technical aspects of M365 deployments at the enterprise level. This role will suit professionals looking to develop their skills within M365 and who enjoy working in a busy environment for a fast-moving global business.
Key Duties and Responsibilities
Ensuring the operational health of the M365 environment including availability, maintenance, performance, interoperability, reliability, and security Assist in the administration and support of an enterprise-level Microsoft Exchange, Teams, OneDrive, mobile access, SharePoint (sub sites, lists, libraries, and content) etc. Troubleshoot M365 related issues including connectivity and mobility when alerted by monitoring software or staff Involved throughout the lifecycle of projects you will use your broad experience in Microsoft platforms and enterprise technology architecture (Azure/ M365) Execute, manage, and lead users through the on-boarding technical and support process Support and resolve specific user deployment issues Maintain a strong working knowledge of the current Microsoft 365 tools and keep abreast of the Microsoft roadmap and its impact to our business Interact daily with IT team to provide and share technical issue resolution knowledge and deployment/adoption processes best practices Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings Training and educating end-users on M365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.) Create and maintain detailed documentation of Microsoft 365 processes and procedures Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components
Qualifications
Technical Requirements We are looking for candidates with a range of both technical and business focused skills and experience.
Deep knowledge in M365 technologies with experience of two or more of the following: Exchange, SharePoint, One Drive for Business, Teams. Experience in supporting Microsoft 365 for an enterprise and working as part of an IT team Experience in Microsoft 365 migration activities, typically as part of projects or large programmes of work. A minimum of two years relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies
Preferred Skills
Experience in managing and supporting; OneDrive, Teams, Exchange, OneNote, Yammer, SharePoint, and Power Platform etc. Experience in managing and supporting; Intune implementation, migration and administration Experience of M365 management tools for example, Intune, Azure, AAD, and the other M365 management portals Experience administering M365, Exchange, Azure Active Directory, Teams, OneDrive, and SharePoint environment Experience with data sovereignty situations and options to comply Experienced in providing technical support to IT teams and end-user support to individuals Experience with PowerShell would be a highly desirable skill
Core Behavioural Skills:
Confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language Team-player Analytically minded, able to break down and understand information Must be comfortable with working in a fast-moving, dynamic environment Strongly customer-focused, used to providing support to demanding users Good organisational skills, used to managing and prioritising own workload Ability to report on progress, timescales, outstanding and completed activities
Company Values Statement:
We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be:
Professional Quality Driven Goal Orientated Customer Focused Continuously Improving Flexible Open & Integrated
Additional Information
Turner & Townsend is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you’d like to view a copy of the company’s affirmative action plan, please email
recruitmentUSA@turntown.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Human Resources Department at 713-457-9400 or
recruitmentUSA@turntown.com
. This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.
Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV’s will be treated as a direct application.
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Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
*It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with
