Job Description
Company Description
Anantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world– from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches – our ambition is to create unforgettable memories for every guest in every destination.
Here at Qasr Al Sarab Desert Resort by Anantara we are proud to present our discerning guests with a signature blend of indulgences, Arabian hospitality and contemporary charm. Qasr Al Sarab, which translates to "the palace of the mirages" in Arabic, beautifully captures the palatial elegance of the resort as it gracefully rises from the rolling dunes, akin to a mirage.
Nestled in the world’s largest continuous sand desert, the Rub Al Khali, the resort reflects traditional Emirati hospitality, with rich design and architecture that pays homage to the region’s traditions. The magnificent, towering dunes echo with stories of travellers and desert tribes that have roamed and settled here for centuries.
Job Description
- To welcome the guests, anticipate their needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- To attend hotel events, daily shift briefings and training to improve professional skills.
Qualifications
- Excellent command in English
- Speaking second international language is an advantage(eg. German, French Etc.)
- Similar experience in Front Office
- Multi tasking ability's
- Outgoing personality, digitally savvy, training skills will be added advantage
- High School diploma
- Previous experience in same position for at least 1 year.
- Luxury hotel experience is a must
- Passion for excellent service
- Excellent team player and great communication skills
Additional Information
Relocate to Remote Area
