Lifeguard Operations Manager - Wild Wadi Waterpark (National Talent)

About Jumeirah & Wild Wadi Waterpark: 

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

This Arabian-themed waterpark in Dubai offers breathtaking views of Burj Al Arab Jumeirah, Jumeirah Beach Hotel and Madinat Jumeirah. A day at this waterpark means one adrenaline rush after another. Thrill-seekers can enjoy the super-fast Jumeirah Sceirah, a 120-metre slide where they can descend at 80 km/h. They can also try the 1.5m high waves at Breakers Bay or ride together with friends on Tantrum Alley!

The fun isn’t just for our guests – everyday as a Wild Wadi Waterpark™ colleague promises to be a fun and memorable experience!

About the Job: 

An opportunity has arisen for an Lifeguard Operations Manager to join Lifeguard Operations in Wild Wadi Waterpark. The main duties and responsibilities of this role: 

1. To organize the most effective and efficient deployment of all colleagues ensuring that the appropriate staffing levels are maintained at all times.
2. To liaise with other operational and non operational departments within Wild Wadi Water Park and Jumeirah Beach Resorts in order to facilitate the overall efficient functioning of the Lifeguard Operations Department.
3. To organize and implement development training for members of the Management Team.
4. To manage a portfolio with staff numbers of not higher than 70 colleagues per portfolio(Beaches 46, Kids Play Structure 30, Flow Rider Team 30,Schedule) 
5. To schedule and perform colleague Performance Appraisals as stipulated by the Performance Appraisal Procedure.
6. To ensure compliance with all financial regulations, accounting procedures and cost control methods liaising with the Accounts Department and the Director of Operations maximum ordering level per order of 50,000 dhs.
7. To respond to all ‘Major’ first aid incidents and guest queries or complaints in an efficient and professional manner.
8. To maintain a high standard of working relations with the Management Team by attending daily and weekly meetings and the effective communication of the specialist areas of their work. (Beaches, Pool Cleaning, Incentives, Schedules etc.)
9. To conduct and review all disciplinary issues in accordance with laid down policies and procedures thereby stabilizing colleague retention and increasing colleague satisfaction.
10. To perform other duties that management may from time to time reasonably require. Fit and Healthy to manage by walking around.

About you: 

The ideal candidate for this position will have the following experience and qualifications: 

1. Ellis and Associates Special Facilities Lifeguard qualification. 
2. At least 1 year experience in a leadership role pertinent to lifeguard operations or customer service role.
3. Must have English or Business English equivalent, 
4. Competent with the skills required to be a Special Facilities Lifeguard
5. Outdoor person comfortable working in the sun and water
6. Friendly outgoing person with identifiable leadership skills, 
7. open minded toward a multi-national organization 
8. Fit and Healthy

About the Benefits: 

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.