The Learning Support Specialist is a key role in the Learning & Development team to ensure that we have effective planning & logistics in place for smooth operations and effective management of all learning activities.
A key part of this role is to ensure participant have all the information required to attend programs and manage all communication between suppliers and learning participants.
Responsibilities
Training Coordination: Schedule and coordinate training sessions, including booking venues, arranging materials, communicating with participants, and tracking attendance for training sessions & feedback on the LMS.
Learning Management Systems (LMS): Managing and updating the LMS to ensure accurate course listings and user access.
Reporting and Analysis: Generate reports on training for participation, effectiveness, and employee feedback. Analyse data to identify trends and support decision making.
Material Preparation: Assist in the preparation and distribution of materials, ensuring all resources are available and up to date.
Supplier invoicing: Ensure all suppliers are onboarded and invoices are approved and raised in the relevant systems.
Administrative Support: Provide administrative support to the learning team, including managing correspondence, organizing learning sessions.
Inquiries Handling: Respond to inquiries from stakeholders regarding programs, registration processes, and other related matters.
Continuous improvement: Review and improve processes with the use of technology, provide feedback and suggestion for enhancing training programs and processes.
