Address
a wide range of inquiries from property owners, covering financial matters,
utility services, expenses, payouts, banking procedures, listings, portal
functionality, pricing structures, availability, property inventory, and access
card management.
Provide owners with thorough and precise information, ensuring clarity and
accuracy in responses.
Handle inquiries and concerns promptly and courteously via phone calls and
messaging platforms.
Respond to owner queries via email in a timely manner, maintaining a
professional tone and addressing all aspects of their inquiries.
Log unresolved queries, generate tickets, and ensure timely follow-up to
ensure all owner concerns are addressed efficiently.
Gather pertinent information from potential property owners, facilitating
the acquisition process.
Utilize platforms like HubSpot to record and manage deals and relevant
information effectively.
Coordinate with various departments to fulfill owner requests, collaborating
closely with maintenance, housekeeping, reservations, inventory, operations,
and other relevant teams to resolve issues promptly.
Manage the escalation process for unresolved issues, ensuring a swift and
satisfactory resolution.
Generate detailed reports summarizing owner interactions and issue
resolutions, providing insights for continuous improvement.
Adapt to evolving responsibilities as required by the role and
organizational needs, remaining flexible and proactive in addressing
challenges.
Fulfill any additional duties assigned by management, contributing to the
overall efficiency and effectiveness of owner relations operations.
Requirements
Excellent
communication skills in English and Russian , both verbal and written.
Strong customer service orientation with the ability to handle inquiries
professionally.
Collaborative attitude and willingness to work with cross-functional teams.
Attention to detail and problem-solving skills.
1 - 3 years experience in a similar role or industry is advantageous.
