Knowledge and Innovation Manager

Position: Knowledge & Innovation Manager  
Department: Knowledge 
Reporting Line: Head of Knowledge 
Location: Dubai  
Application Deadline: 20 March 2025

About Us:
Al Tamimi & Company is the leading corporate law firm in the Middle East & North Africa with more than 450 legal professionals in 17 offices across 10 countries. We combine our knowledge, experience and expertise to find innovative solutions to overcome complex business challenges. Our inclusive and diverse work environment enables us to attract and retain the best talent to offer our clients a truly global perspective combined with extensive local expertise. 
The Tamimi Knowledge department is a critical component of the firm's strategy to enhance efficiency, improve quality, and drive client satisfaction whilst staying ahead of emerging technologies. This team is instrumental in creating dynamic knowledge assets, managing the firm's knowledge resources, optimizing processes, and fostering a culture of continuous sharing and innovation. By leveraging these strengths, the department ensures that the firm remains agile, responsive, and positioned for sustained success.
 

Role Overview:
The Knowledge & Innovation Manager will be responsible for the daily administration of the Knowledge operations team. This role involves overseeing the day-to-day activities of the knowledge operations division, maintaining supplier relationships, collecting and analysing data, and driving process optimization. The ideal candidate will have a strong background in knowledge management, data analytics, and supplier management, with a keen interest in leveraging technology to drive efficiency and innovation.
Given that we operate across a range of fast-developing markets with differing levels of understanding of Knowledge, this role presents a unique opportunity to have a material impact on how we capitalize and mobilize knowledge. Additionally, it offers the chance to set the standard in the region as the best-in-class firm.

Key Responsibilities:

Knowledge Management:

• Maintain knowledge systems and contribute to the development of tailored knowledge taxonomies and metadata frameworks.
• Promote the use of technology and foster a culture of knowledge sharing.
• Contribute to the development of incentive mechanisms with stakeholders and line manager. 
• Identify training opportunities and provide support to staff.

Innovation and Process Optimization:

• Identify opportunities to leverage technology and streamline processes.
• Automate documents and processes and monitor performance metrics.
• Stay updated on global tech developments to drive innovation.

Data Analytics:

• Develop and monitor metrics to track project performance.
• Generate usage reports and analyse user trends to identify areas for improvement and potential cost savings.
• Identify wasteful practices or redundant “shelfware” resources. 
• Present compelling evidence of the financial impact of knowledge initiatives and provide regular progress reports to line manager. 

Supplier Management:

• Oversee vendor relationships, conduct periodic subscription audits and continuously explore alternative solutions and vendors that may offer better value or more cost-effective options. 
• Manage user access and support budgetary preparation.
• Optimize resources to minimize costs while maximizing financial returns. 
• Evaluate the financial impact of each subscription to determine its return on investment. 
• Create standard operating procedures for the adoption and usage of knowledge resources. 

Collaboration:

• Work closely with legal and business services departments across the firm.
• Identify knowledge champions and foster collaboration across departments.
• Confidently build and maintain effective working relationships with lawyers, internal stakeholders and third-party providers. 

Project Management:

• Contribute to various projects within the Knowledge team.
• Continually ensure alignment of the knowledge operations division with the overall strategy of the knowledge department and the firm's strategic goals.

Qualifications:

• Minimum of 5 years in knowledge management, data analytics, or supplier management. 

Required Skills:

• Proven ability to enhance user experience and drive usage of systems.
• Strong team management and change management skills.
• Exceptional written and verbal communication skills in English.
• Lateral thinker with proactive approach to problem-solving.
• Proficiency in Microsoft office suite (Word, Excel, PowerPoint), and technical aptitude to use various information systems and platforms such as SharePoint, Microsoft Teams, Power BI, and AI tools.
• Effectively prioritise workload, take ownership of tasks and see projects through to completion.
• Navigate decision-making within defined boundaries, recognizing when to address issues on your own and when to escalate them, using good judgment throughout.
• Demonstrate a commitment to ongoing growth, set a positive example, and serve as a guide for less experienced team members.
• Arabic is advantageous but not required.

Why Join Us?

• Innovation: Be at the forefront of driving innovation through technology in knowledge management.
• Collaboration: Work with the largest dynamic regional knowledge team in a leading law firm to achieve strategic goals.
• Impact: Play a key role in enhancing efficiency, improving quality, and increasing profitability for the firm. Given the diverse markets we operate in, you will also have the opportunity to significantly influence how we capitalize and mobilize knowledge, setting the standard in the region as the best-in-class firm.

Diversity, Equity & Inclusion:

Essential to our success as a regional law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We are committed to a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.

Al Tamimi & Company is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.