Manage a portfolio of key accounts, serving as the primary point of contact.
Develop and maintain strong, long-lasting relationships with clients to understand their needs and business objectives.
Regularly communicate with key accounts to provide updates, identify opportunities, and address any concerns.
Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
Identify and pursue new business opportunities within existing accounts and new prospects.
Develop and implement retention strategies to reduce churn and increase customer loyalty.
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Maintain a deep understanding of the company’s products and services to effectively communicate benefits to clients.
Participate in the integrated Commercial Planning Process through development of annual Customer Plans that support Brand and Channel Plans.
Where directed, identify sales opportunities, networking and fact-finding and calling on and closing new accounts.
Manage execution of Etisalat agreements / contracts and perform visual audits of accounts, correct compliance issues, identify new sales opportunities.
Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless customer experience.
Prepare and deliver effective selling presentations that implement approved Customer Business Plans and employ effective game theory and negotiating strategies.
Leverage management tools to analyze data on a variety of critical business drivers ranging from coverage productivity and time allocation to retail conditions and program compliance.
Develop
timely and accurate forecasts (volume and spend) for assigned accounts and
revise based on actual performance.
Qualitative Requirements
Experience
(Yrs& Field)Minimum 2-3 years of strategic sales experience in a business-to business sales environment.
Educational QualificationBA/BS degree or equivalent
Professional Certifications
Skills & AbilitiesExcellent listening, negotiation and presentation skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
Demonstrated ability to
communicate, present and influence credibly and effectively at all levels of
the organization, including executive and C-level
Achieves assigned sales targets in designated strategic accounts.
Meets assigned expectations for profitability.
Achieves strategic customer objectives defined by company
management.
Completes strategic customer account plans that meet company
standards.
Maintains high customer satisfaction ratings that meet company
Completes required training and development objectives within the
assigned time frame.