Key Account Executive

1. JOB PURPOSE

The high-level overview of what the job is required to do

·       Visit key account clients

·       Identify potential business opportunities

·       Retention of portfolio revenue

·       Renewal of Contracts

·       Health, Safety and Environment (HSE)

·       Risk management

Location: Sharjah
Position Title: Account Manager – Experienced
TOTAL SALARY: 20,508 AED –  26,582 AED

2. KEY ACCOUNTABILITIES
Responsibility Indicator/Input Targets/Output
Visit Key Account Clients ·       Conduct visits on the assigned portfolio

·       Resolve the complains

·       Gather market intelligence

·       Resolve payment issues

·       Update market feedback on Salesforce

·       Focal point of contact for end to end service for a given portfolio

·       60 meetings per month

·       Report complaints within 24 hours

·       100% Accuracy in reporting

Identify potential business opportunities ·       Identify sister concerns and subsidiary companies

·       New requirements

·       Contract renewal

·       Negotiate on the prices

·       Send quotations for potential business opportunities

·       Additional monthly recurring revenue (MRR) – $5000

·       35%  profitability margin

Retention of portfolio revenue ·       Actively engaging with customers

·       Resolving customer complaints

·       Suggest innovative ideas

·       Reduce turn around time of a complaint

·       90% of portfolio revenue per annum

·       72 hours to resolve a customer’s complaint

Renewal of Contracts ·       Maintain a tracker for contact renewal

·       Contact the customer 30 days prior to contract expiry

·       Maintain profitability margin of 35%

·       Update the renewed contract in sales force.

·       95% of the contacts are Renewed
Health, Safety and Environment (HSE) ·       Exercise due diligence towards health and safety of self and others in the organization

·       Comply with the applicable HSE procedures, instructions, requirements, standards received from regulatory and statutory bodies

·       Proactively report superior occurrences, events, violations and acts that may impact employee health, safety or environment

·       100% compliance
Risk management ·       Analyse current risks and identify potential risks in the area of responsibility

·       Report the risk tailored to the relevant audience

·       Build risk awareness amongst team by providing support and training

·       Well defined risk in the result area

·       On-Time and In-Full (OTIF) reporting

3. EXPERIENCE
·       Minimum of 4 years’ experience in customer facing role

·       Minimum of 3 years’ experience in MENA region