Job Description
Tenant Relations:
- Assist in maintaining positive relationships with tenants.
- Address tenant inquiries, concerns, and requests in a timely and professional manner.
- Provide support to tenants as needed, ensuring their satisfaction with the mall's services and facilities.
- To meet the new tenant prior to the shop opening, discuss the operations procedures, share the Tenant handbook Manual.
Tenant Communication:
- Facilitate communication between tenants and mall management.
- Relay important information, updates, and notices to tenants.
- Assist in organizing tenant meetings or forums to discuss mall-related matters.
Complaint Handling:
- Handle tenant complaints or issues and work to resolve them effectively.
- Document and track tenant complaints for future reference.
Tenant Support:
- Assist tenants with the setup of their stores or spaces within the mall.
- Coordinate with maintenance and other relevant departments to meet tenant needs.
- Monitor and evaluate trends in tenant performance to provide actionable insights
Market Analysis:
- Assist in gathering market intelligence and information on retail trends.
- Research and report on competitors and market dynamics.
- Conduct studies to identify emerging consumer preferences and behaviours in the retail sector.
Reporting:
- Prepare regular reports on tenant activities and lease renewals.
- Assist in generating reports for management on occupancy rates, lease expirations, and tenant feedback.
- Always ready for ad hoc reports.
Administrative Tasks:
- Perform general administrative duties, such as filing, record-keeping, and document preparation.
- Provide administrative support to the tenant relations department.
- Responsible for processing all the correspondence and communications received from tenants on time.
- To send violation letters to the non-complying tenants and circulate memos related to any update on site’s operations
- Review, approve, or reject any work permit submitted by the tenant or tenant’s contractor/supplier such as: windows display, promotions, stock taking, VM and deliveries.
Compliance:
- Ensure that tenants adhere to mall rules and regulations.
- Assist in monitoring tenant compliance with lease terms.
Customer Service:
- Deliver excellent customer service to both tenants and shoppers.
Help maintain a clean, safe, and welcoming shopping environment
Competencies / Skills Required
- At least 3 years of experience in Tenant Relations within the same industry.
- Excellent verbal and written communication skills for effective interaction with tenants, colleagues, and stakeholders.
- Strong organizational and analytical abilities to manage multiple tenant inquiries and tasks efficiently.
- Knowledge of lease agreements, local authority regulations, and health, safety, and environmental (HSE) standards.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Team-oriented, detail-focused, and adaptable to dynamic environments
