Junior Tech Support Engineer
Full-time Department: IT
Company Description
SellAnyCar.com offers a new, safe and convenient way of selling your car throughout the Arab world. Use our free car valuation service regardless of make and model to determine the best used car price.
We are looking for a motivated Junior Tech Support Engineer to join our dynamic team, supporting both the UAE and Saudi Arabia. The ideal candidate will have knowledge of computer networking, possess a UAE driving license, and be fluent in Arabic to facilitate smooth collaboration with the Saudi team. This role involves up to 10% travel across the UAE and KSA, ensuring smooth technical operations and resolving technical issues.y6
Job Description
Provide technical support for internal systems and networks, ensuring high levels of availability and performance.
- Troubleshoot, diagnose, and resolve hardware, software, and network issues in a timely manner.
- Support UAE and KSA teams with on-site and remote assistance for IT infrastructure and applications.
- Collaborate with cross-functional teams to ensure the smooth functioning of all systems.
- Assist with system upgrades, installations, and new deployments across UAE and KSA offices.
- Provide regular maintenance for all hardware and software systems.
- Document technical issues, resolutions, and best practices.
- Communicate effectively with team members in Arabic and English.
- Participate in technical training to stay current with industry trends and tools.
Qualifications
BSc in computer science or equivalent experience
A minimum of 4 years experience
Strong troubleshooting and problem-solving skills
Basic knowledge of hardware, software, and networking
Ability to work independently and as part of a team
UAE driving license
Fluent in Arabic and English
Customer-focused with a proactive attitude
Excellent communication skills
Additional Information
- Ensure compliance with company IT policies and security protocols.
- Provide after-hours support as required for critical issues.
- Response time to technical issues
- Customer satisfaction rates
- System uptime and availability
- Efficiency in resolving technical problems
Junior Tech Support Engineer
Dubai - United Arab Emirates * Full-time
