Supports the team in after-sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the brand image.
Greet customers and direct them to the experienced Sales Advisors to ensure that customer satisfaction.
Guarantees the constant tidiness and cleanness of the store, follows-up on orders taken, and deals with complaints, with the support of a manager, if necessary.
Supports in receiving stocks and assist in registering the right records on stocks.
Accompanies the customer to the cash desk and prepares the packaging.
Ensuring customer loyalty by collecting the customer’s information and entering it into the database, thus linking it to the sale.
Checking customer requirements while the product is being tried and responding to any further requests, in addition to promoting complementary, additional or differential sales.
Stays up-to-date on all the product range in the store, with in-depth knowledge of all the products in the assigned product range.
Understand KPI’s value in order to close the sale in a positive way.
