Job Description
Generate financial entries and invoices, resolve proration, tax and revenue accounting processing exceptions, process incentive/ORC, refund payments, reconcile control and clear nominals, audit documents, identify discrepancies, raise under collections, updation of Masters (General/Nominals) in Accounting System to facilitate seamless processing, accurate and timely accounting/reporting. Respond to disputes in a timely manner. Perform customer account reconciliation and escalate settlement delays.
Job Outline:
- To process revenue accounting transactions, clear exceptions, raise invoices, trigger accounting, conduct reconciliation, fare/refund audits, master updates, reviews and other processing functions as per approved Standards and Procedures.
- To identify and evaluate discrepancies, resolve queries with the respective internal or external stakeholders and preclude inconsistent results accompanied by maintenance of detective and prevention controls. Improve customer experience through high-quality deliverables, effective issue resolution and structured communication.
- To assist the Supervisor or Officer in pre/post-closing accounting functions and ad-hoc assignments.
- Support internal and external customers by providing required information and answering queries.
- Accurately compute & settle refunds for documents issued by Emirates direct channels and other Line Of Businesses and account them in the Finance system in line with the defined SLA.
- Accurately compute & settle refunds for documents issued by Emirates direct channels and dnata other Line Of Businesses and account them in the Finance system & Global Distribution System (GDS) in line with the defined SLA
- Ensure compliance to refund policy & rules, Payment Card Industry Data Security Standard (PCI DSS) and local consumer protection laws related to refunds. Maintain accuracy and timelines in refund accounting and reconciliation to reflect the correct balance with minimal exceptions.
- Liaise and support Head Office & other global business teams for refund activities, queries, complaints and claims.
