Job Opportunity in UAE at Majid Al Futtaim: Customer Service Officer

Opportunity description

Al-Futtaim is offering a in UAE as a Customer Service Officer.

Duties & responsibilities

Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image. Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person). Ensure to maintain a positive, polite, and professional attitude all the times for serving each customer in order to create an unforgettable customer experience. Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism. Have a professional relationship with tenants and retails, to ensure smooth operation and solving all complaints received from customers. Ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures. Assist the Shopping Malls customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair. Facilitate AMBU Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers. Provide all necessary data/reports on a periodic basis pertaining to Customer Service to the Customer Service Supervisor/Team Leader for their review and prompt decision making. Ensure compliance with the company’s business unit Code of Conduct, departmental policies and Human Capital Policies and procedures at all times.
0 to 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad For internal MAF Candidates, 1+ years’ work experience in current position.

Job location

United Arab Emirates