JLMG_Amara Lounge-Service.Team Leader 3

About Jumeirah and the Hotel:

For more than two decades, Jumeirah, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Living Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living Marina Gate redefines the standard of living by offering exclusive range of facilities and amenities, including an infinity pool overlooking Dubai Marina, along a-state-of the-art fitness center and Amara Lounge. A sense of accomplishment and excitement envelops this destination, where long- and short-term guests confidently find a home away from home.

About the Job:

An exciting opportunity has arisen to join Amara Lounge in Jumeirah Living Marina Gate. The main duties and responsibilities of this role:

To provide knowledgeable, friendly, professional and efficient F&B Service and to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards. Meet all reasonable needs and requests of customers within acceptable enterprise time frames. Prepare Outlet for service utilizing opening checklist and as instructed through briefings. Respect sequence of service during service periods and provides constant hands-on support.

Oversee Team and mentor, coach, guide and motivate them to perform their Job effectively. The objective is to achieve goals that contribute to the growth of Jumeirah. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.

• Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity.
• Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.
• Ensure personnel, clients, and guests are greeted and attended professionally and discreetly.
• Compile duty rosters and advise on changes as necessary.
• Prepare reports and maintain appropriate filing systems.
• Manage stock, inventories, vendor directories, and contract agreements.
• Oversee processes related to vendor registration, code creation, price updates, and submitting purchase orders, ensuring accurate expense allocation.
• Report operational problems, conflicts, incidents, and technical glitches to the Supervisor.
• Address guest enquiries and complaints professionally, recording relevant details and notifying the supervisor.
• Ensure adherence to policies, procedures, and guidelines, and conduct regular checks and audits to maintain hospitality standards. 
   

About You:
The ideal candidate for this position will have the following experience and qualifications:

Essential 

• High School Diploma 

Desired

• Diploma/Degree in Hotel Management or any other relevant field 

Competency

• Basic Computer Knowledge

• Technical know-how where applicable (Intermediate)

• Exposure of handling telephone enquiries

• Exposure of handling Micros Cashiering system  

• Proficient in English

• Excellent listening skills and customer orientation.

• Adaptability and appreciation of cultural diversity

• Passion for driving excellence

• Adaptable and flexible

• Possess interpersonal skills

• Showcases Empathy 
 

About the Benefits:
This position offers a highly competitive salary and benefits which include accommodation, flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.