The Trainee IT position is designed to provide an entry-level opportunity for individuals to gain practical experience and develop foundational skills in the field of Information Technology. This role aims to support the IT team in various tasks, contributing to the overall efficiency of IT operations within the organization. The role includes but is not limited to: Objectives:
Engage in on-the-job training to acquire technical skills in troubleshooting, diagnosing, and resolving IT issues
Learn about emerging technologies and stay informed about industry trends
Gain knowledge of mobile, social, and communication applications on Android and iOS platforms
Provide assistance with the setup and maintenance of office workstations and peripherals
Assist in supporting mobile devices and applications used within the organization
Develop basic proficiency in common office hardware and software systems
Operational Excellence:
Develop a proactive and analytical approach to troubleshooting IT issues
Work on identifying root causes of problems and contribute to implementing preventive measures
Learn to propose solutions for enhancing IT systems and processes
Assist with basic administrative tasks related to documentation, record management, and report creation
Learn to maintain organized records of IT assets and activities
Represent the IT team positively and uphold a professional attitude in all interactions
Adhere to company policies and procedures, ensuring compliance with security and IT governance policies
Communication and Collaboration:
Collaborate with IT team members and various departments
Learn to articulate technical information clearly, both in writing and verbally
Participate in training sessions and presentations for end-users as required
Collaborate with team members and other departments to achieve IT objectives
Provide support with excellent customer service, addressing user needs professionally
Requirements
Entry level position, no prior experience required.
Basic understanding of IT concepts and principles
Familiarity with Microsoft Windows, Android, and iOS platforms
Basic knowledge of common office hardware and software systems
Awareness of mobile, social, and communication applications used on Android and iOS platforms
Basic skills related to documentation, record management, and report creation
Understanding of the importance of adhering to company policies, procedures, and security governance
Knowledge of the collaborative nature of IT work, including working with team members and other departments
A strong desire and willingness to learn new technologies and stay informed about industry trends
Basic ability to identify IT issues and contribute to the troubleshooting process
Basic proficiency in using Microsoft Office 365 applications
Benefits
Candidates can expect a minimum hike of 25% upon successful completion of the probation period of 6 months.
Visa and Medical Insurance shall be
provided by the company.
