Job Description
ROLE PURPOSE:
The incumbent will role model RBG’s values, mission, and vision and ensure all business activities are carried out in accordance with these guiding principles.
RESPONSIBILITIES:
- (Results / Outcomes for which the personnel filling the position will be held accountable.)
- Ensure awareness of, and compliance with, all policies, procedures and work practices, as they relate to the role.
- Ensure tasks are carried out professionally, effectively and efficiently and within company standards, policies, and guidelines.
- Ensure all decisions made are not obscured by bias and are in accordance with the Company’s Delegation of Authority.
- Comply with all H&S policies and procedures.
- Oversees the everyday operations of the company’s computer and network systems.
- Handle set-up and installation of systems, as well as troubleshooting, evaluation of systems performance, and maintenance
- Packaging of software applications and SOE image administration & deployment.
- Monitoring and reporting of system availability, performance, and security.
- Documenting procedures, system configuration & issue resolution information.
- Configuring and maintaining the networked computer system, including hardware, system software, and applications.
- Diagnosing and resolving hardware, software, networking, and system issues when they arise.
- Monitoring system performance to ensure everything runs smoothly and securely.
- Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting tickets, bug reports, and errors.
- Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews\Participate in required compliance and QA activities as needed.
RESPONSIBILITIES BY RBG PILLAR:
Brand and Clients
- Effectively communicate RBG’s reputation for innovation, technical excellence, quality, and project delivery.
- Build and maintain effective and collaborative relationships that contribute to the success of the business.
- Engineering and Technology
- Actively seek and research knowledge sources to maintain an up-to-date understanding of trends and developments in the information technology industry.
- Researching and recommending new approaches to improve the networked computer system.
People
- Actively engage in the promotion and maintenance of a positive and collaborative office culture.
- Developing and maintaining relationships and professional associations with counterparts within key RBG client organisations.
- User Support including application and server requests and incidents.
- Ensure adequate knowledge sharing is conducted with other Information Technology Team members in your absence.
- Provide immediate, direct customer support and troubleshooting help to end users through email, telephone, and personal communication.
Commercial and Process
- Liaising with vendors and suppliers.
- Provide data support to the C&P team and help develop regional processes.
EXPERIENCE AND KNOWLEDGE:
- Experience in administering Office 365.
- Experience in administering Microsoft Skype and Microsoft Teams for Business.
- Relevant Degree or Diploma in Information Systems or Information Technology.
- Microsoft MCSE certification or similar.
- Minimum 5 years experience in system administration or promoted internally with adequate previous Desktop Support experience.
- Expert-level proficiency in a minimum of two unique operating systems
- Familiarity with SQL and database operations.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
