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Job Description

Black & Grey HR is hiring for a renowned University in the UAE.Our client is seeking to hire an IT Support Specialist who will independently deliver complex technical support to AU staff and students. This role involves providing onsite assistance as needed and playing a vital part in maintaining and enhancing knowledge standards.

Responsibilities:
-Investigate and resolve software issues on AU computer systems, including repairs, maintenance, and technical assistance for various PC-based computers and peripherals.-
-Provide troubleshooting and support to address system communication failures and conflicts.
-Offer general and in-depth guidance on diverse software applications and operating systems as requested by users.
-Maintain a high standard of customer service while addressing inquiries and concerns.
-Perform routine hardware and software maintenance tasks as assigned and assist in system utilization.
-Manage support requests from initiation to completion or escalate to senior technical support when necessary.
-Restore and configure multiple PCs using image backup solutions created by senior technical staff.
-Document individual cases thoroughly using help desk software and ensure follow-up.
-Provide technical support for users' PCs and devices, which may involve access to critical or confidential data.
-Offer technical assistance for IT equipment during events, seminars, workshops, and video conferences.
-Resolve technical issues assigned through the help desk efficiently.
-Perform other job-related duties as assigned.




Requirements- A Bachelor's degree in a computer-related field.
- Min 1-3 years of experience in technical or software support.
- Proficiency in information systems.
- Familiarity with the organization's computing systems.
- Strong verbal and written communication skills in both English and Arabic.
- Excellent listening skills and a patient demeanor.
- Experience in customer service and relationship management.


Benefits - Attractive Salary + Benefits.


Job Details

Job Location
Ajman United Arab Emirates
Company Industry
Primary, Prep, & Secondary School
Company Type
Recruitment Agency
Job Role
Teaching and Academics
Employment Type
--
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Career Level
Entry Level

🎉 Hey there, welcome to Black & Grey HR! We're not your ordinary talent acquisition company. Our mission is to redefine the recruitment experience and build great employer brands with a humanized, yet progressive approach. 🌟 We understand that the world is rapidly changing, and technological advancements like 📱 mobile internet, 📲 social media, 🤖 automation, and 🧠 artificial intelligence are reshaping the way we live and work. But fear not! Our unique recruitment and selection process takes into account these changes and redefines the way you look at ‘experience’ in the recruitment process. 🤝 With our approach, we increase the probability of hiring great candidates and building strong employer brands, regardless of the challenges. 🚀 We're proud to have worked with 🏢 Fortune 500's, 🏭 leading local organizations, and 🏢 small to medium-sized enterprises in the Middle East. Our diverse client portfolio is a testament to our ability to provide effective solutions to any business, regardless of size or industry. 💪 At Black & Grey HR, we believe that most human resource issues are not black and white. People have different variables and aspirations at every stage of their career. That's why we invest time and effort to truly understand our candidates and clients. We use insights, intellect, and a lot of compassion to effectively manage the grey areas of human interaction and deliver the right solutions. ❤️ Partner with Black & Grey HR today and experience a recruitment process like no other. 🎉

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