It Support Specialist

Job Description

Bachelor's degree in computer science or related field.

Industry certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).

Minimum 2 years of experience in IT support role.

Experience working in a fast-paced, customer-focused environment.

Strong problem-solving and communication skills.

Provide technical support to end users, troubleshooting hardware and software issues.

Install, configure, and maintain computer systems and software.

Respond to user inquiries and resolve technical problems in a timely manner.

Collaborate with other IT staff to ensure smooth operation of systems and networks.

Document and update IT procedures and guidelines.