Job Description
Company Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to improve quality of life all across the globe.
Welcome to Bosch.
Job Description
Responsibilities include, but are not limited to:
- Manage orders, incidents, and problem management for desktop and service tickets (analysis, definition, support, solutions, improvement suggestions, and more).
- Respond to service issues and user requests in a timely manner within the defined SLA.
- Install hardware and software on computer devices and applications for iOS devices.
- Organize and maintain regular documentation for software, hardware, and tools.
- Manage hardware and software technical assets (including recharging) using relevant tools.
- Participate in new IT roll-out projects and follow up with users.
- Provide IT tool and service consultancy to customers.
- Resolve technical issues promptly using available resources within the company.
- Follow up with and communicate with external service providers regarding orders and deliveries.
Qualifications
- Bachelor's or Master's degree in Computer Science or a related field.
- Proficiency in Windows Operating Systems, client software, hardware IT equipment, MS365 (for use and user support), and basic server and network knowledge.
- Strong organizational and interpersonal skills, excellent time management, ability to work under pressure, flexibility to adapt to changes, and enjoyment in working in a multicultural environment.
- Excellent customer service skills for both face-to-face and remote customers.
- Fluent in English; Arabic is a plus.
