It Support Engineers

Job Description

A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.

A minimum of 2-3 years of experience with IT support

A deep understanding of hardware, software, networking, and operating systems (Windows, Mac) to effectively troubleshoot and resolve technical issues

Strong analytical and problem-solving skills to diagnose and resolve complex technical issues on time

Effective time management skills to prioritise tasks, manage workload efficiently, and maintain KPIs

Ensure data backups and disaster recovery plans are in place and functioning properly

Collaborate with other IT team members to implement new systems and upgrades

Experience with managing cloud-based services such as Google Workspace, Zoom, Slack, Atlassian would be a plus

Fair understanding of cybersecurity threats, vulnerabilities, and best practices to effectively educate users and mitigate risks, experience with implementing security measures in a business

Strong written and verbal communication and interpersonal skills