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IT Support Engineer

22 days ago 2024/12/28
Full Time Employee · Max 4 Years of Experience
500 Employees or more · Automotive Dealership & Distributor

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Job Description

Purpose:

To ensure provision of desk-side computer hardware, software, and peripherals support to users and corporate customers in line with the Service Level Agreements and company policies.


Job Responsibilities/Accountabilities:

  • Provide initial technical support to users, addressing common issues with hardware, software, and basic network connectivity under the supervision of senior staff.
  • Assist in setting up new user accounts, configuring desktops/laptops and support Microsoft 365 configuration.
  • Troubleshoot and resolve simple hardware and software problems, escalating more complex issues to senior engineers when necessary.
  • Assist with the installation and configuration of computer systems, peripherals, and applications, ensuring they function properly.
  • User Onboarding: Support new employees by setting up workstations, installing required software, and providing initial IT guidance.
  • Hardware and Software Maintenance: Perform routine checks and maintenance on office equipment such as printers, scanners, and other peripherals.
  • Security and Updates: Assist with antivirus installations, software updates, and patch management to ensure systems are secure and up to date.


Key Performance Indicator

  • Minimize Cybersecurity threats by periodic Security patch updates and compliance.
  • Ensure effective IT support is provided to users and meet SLA on 95% of Incidents and Service Requests
  • IT Support User Satisfaction survey to be greater than 95% satisfied.



Skills

  • At least 4 years’ experience as a support personnel 
  • Diploma or Degree qualified
  • Certified in professional courses –MCSA, ITIL, and Windows10
  • Windows 10, ITIL, MCSE, Office365

Preferred Candidate

Years of Experience
Max: 4
Residence Location
United Arab Emirates
Gender
Male
Age
Min: 22 Max: 45
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ALI & SONS CO LLC logo
ALI & SONS CO LLC
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Our innovative and forward-thinking projects have complemented the evolution of the UAE economy. As an Emirati conglomerate, we work across a diverse range of sectors, from automotive to construction, providing innovative products and services built with advanced resources and technology. We’re always focused on the growth and well-being of our entire ecosystem striving towards giving the best customer experience. We have partnered with some of the world's biggest and most respected brands, including Porsche, Audi, Volkswagen, Skoda, and MG. Along the way, we have founded several of our own brands, including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent-A-Car. We’re always focused on what’s ahead. Over the next 3-4 years, we expect to grow Ali & Sons fourfold, with this growth mainly taking place in Automotive, Energy & Industrial, and Retail & Investments. Our growth plans will be accomplished through acquisitions, direct investment, adding to our value chain. Long-term, our goal is to be recognised as one of the most technologically advanced family-holding powerhouses in the region while maintaining and promoting our values — integrity, authenticity, and an unwavering commitment to improving our customers’ lives.

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